Ariana Claton
Chicago,IL
Summary
Skilled Human Resources Specialist with background in managing comprehensive HR tasks, including recruitment and employee relations. Possess strong communication, negotiation, and conflict resolution skills to effectively address and improve workplace dynamics. Implemented innovative staff development programs that significantly enhanced team performance and productivity. Adapt at navigating complex HR software systems to streamline administrative processes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Suites Manager
Aramark: Soldier Field
Chicago, IL
05.2016 - Current
- Plan, direct, and control premium services within the sports & entertainment facility, develop management team for daily operations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Collaborated with other departments to ensure timely completion of projects within budget constraints.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Recruited and hired qualified candidates to fill open positions.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Lead Talent Acquisition Recruiter
TrueBlue, Inc
12.2018 - 08.2024
- Find and screen talent needed to fill internal requisitions, provide recommendations for hiring decisions, identify new ways to attract top talent, assist with process improvement initiatives, track and report on metrics, monitor ad campaign effectiveness, create candidate pipeline, mentor recruitment team.
- Ensured compliance with applicable laws related to employment practices by staying abreast of legal changes in labor regulations.
- Advised management on best practices related to talent acquisition processes including interviewing techniques, salary negotiations.
- Assisted in developing organizational policies that are relevant to employee relations matters including performance reviews, promotions, terminations.
- Utilized applicant tracking systems to manage candidate pipelines efficiently while maintaining accurate records of all applicants.
- Implemented diversity initiatives within the organization through targeted outreach programs aimed at underrepresented communities.
- Promoted employee referral programs by motivating current staff members to refer qualified individuals from their networks.
- Collaborated with hiring managers to determine staffing needs and develop job descriptions and specifications.
- Sourced, screened and interviewed potential candidates using various methods such as job postings, referrals, recruiting databases.
- Conducted reference checks on shortlisted candidates to ensure accuracy of information provided in resumes or applications.
- Created detailed reports about the status of open positions and the progress of the recruitment process.
- Utilized internal recruiting systems (Oracle) to record, update and track all candidate progress.
- Advertised and promoted open positions using social media and digital marketing procedures.
- Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
- Managed candidate activity within Applicant Tracking System (ATS).
- Worked with senior leadership to develop comprehensive recruitment strategies for long-term implementation.
- Created and maintained positive relationships with hiring managers and HR business partners.
Sales Representative
NIKE
Chicago, IL, USA
02.2016 - 12.2018
- Work with digital and marketing aspects, conduct personal shopping experiences, provide customer service, organize merchandise, and perform cashier duties.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Organized client visits, presentations, product demonstrations and trade shows.
- Collaborated with other departments such as marketing, finance, logistics.
- Attended industry events such as conferences, seminars.
- Adhered to established policies and procedures when handling customer accounts.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Created successful strategies to develop and expand customer sales.
Assistant Manager
Dollar Tree
Chicago, IL, USA
08.2013 - 12.2015
- Assist in maximizing store profit, protect company assets, and creative problem-solving in associate development and sales potential.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Reviewed completed work to verify consistency, quality and conformance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Customer Service Manager
Wal-Mart
Chicago, IL, USA
12.2011 - 11.2013
- Maximize customer operational performance, resolve customer and associate concerns, direct daily operations, and implement strategies for service improvement.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Evaluated employee job performance and motivated staff to improve productivity.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
Assistant Property Manager
MeadowView Apartment
Blue Island, IL, USA
06.2011 - 06.2013
- Demonstrate community and apartment knowledge, process applications, ensure apartments are ready for move-in, and attract tenants.
Education
Bachelor of Arts in Spanish Language and Literature -
Northern Illinois University - DeKalb, IL
12.2006
Skills
- Microsoft Word (10 years)
- Excel (10 years)
- Powerpoint (10 years)
- Administrative Assistant (6 years)
- Operations Management
- Policy Implementation
- Marketing
- Staff Development
- Performance Management
- Team Leadership
- Staff Training and Development
- Applicant Tracking Systems
- Data-driven decision-making
- Candidate Sourcing
- Workforce Planning
- Social Media Recruiting
- Diversity and Inclusion
- Recruitment
Certification
- ServSafe, 08/01/14, Present
- Bassett Alcohol Certification, 04/01/16, Present
Timeline
Lead Talent Acquisition Recruiter
TrueBlue, Inc
12.2018 - 08.2024
Suites Manager
Aramark: Soldier Field
05.2016 - Current
Sales Representative
NIKE
02.2016 - 12.2018
Assistant Manager
Dollar Tree
08.2013 - 12.2015
Customer Service Manager
Wal-Mart
12.2011 - 11.2013
Assistant Property Manager
MeadowView Apartment
06.2011 - 06.2013
- ServSafe, 08/01/14, Present
- Bassett Alcohol Certification, 04/01/16, Present
Bachelor of Arts in Spanish Language and Literature -
Northern Illinois University - DeKalb, IL
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