ARIANA CLEAVENGER

• Managed and processed warranty claims for submission to manufacturers and third-party providers.
• Verified repair orders, ensuring completeness and compliance before claim submission.
• Acted as liaison between the service department and manufacturers for warranty-related issues.
• Monitored and stayed updated on changes to manufacturer warranty policies and procedures.

Various Roles - November 2023 - October 2024

Business Development Specialist

(November 2023 - May 2024):

• Managed service appointments, including answering customer calls, scheduling, and processing cash transactions with high accuracy.

• Resolved customer concerns effectively, enhancing loyalty and ensuring customer satisfaction.

Service Admin Trainee

(May 2024 - June 2024)

• Managed store accounting schedules, processing claims submissions

• Handled claim data entry

• Monitored and reconciled Write-Off expenses, contributing to accurate financial reporting

• Streamlined administrative processes by organizing and maintaining service department documentation

New and Used Inventory Management Assistant (June 2024 - October 2024)

• Inspected newly delivered vehicles to ensure all vehicles met quality standards before dealership display.

• Created Certified Pre-Owned (CPO) documentation, verifying that all necessary inspections, reconditioning, and certifications were completed per dealership standards.

• Assisted with vehicle write-ups and coordinating inventory flow