Ariana Crowell
Cleveland
Summary
Skilled in time management and empathy, I excel in high-pressure environments, as demonstrated at Walmart where I enhanced customer loyalty through effective conflict resolution. My background in healthcare and customer service, combined with a knack for critical thinking and active listening, positions me uniquely to meet and exceed employer expectations.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
CNA
Richmond Heights Place
01.2024 - Current
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted patients with daily living activities, promoting independence and dignity.
Chef Helper
Morrison Healthcare Food Services
05.2021 - 06.2023
- Developed strong working relationships with fellow staff members, promoting effective communication within the kitchen team.
- Managed time effectively under pressure during peak service hours for optimal performance.
- Demonstrated adaptability by quickly adjusting to changing menu offerings and seasonal ingredients.
Customer Service Representative
Walmart
05.2017 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
High School Diploma -
Glenville High School
Cleveland, OH06-2015
Skills
- Time management
- Compassion and empathy
- Attention to detail
- Maintaining confidentiality
- Multitasking and organization
- Problem-solving
- Conflict resolution
- Critical thinking
- Active listening
- Customer relations
- Call center experience
Timeline
CNA
Richmond Heights Place
01.2024 - Current
Chef Helper
Morrison Healthcare Food Services
05.2021 - 06.2023
Customer Service Representative
Walmart
05.2017 - 11.2022
High School Diploma -
Glenville High School
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