Summary
Overview
Work History
Education
Skills
Timeline
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Lindsey Martin

Midland,TX

Summary

Accomplished Administrative team member with a proven track record at enhancing office efficiency and patient satisfaction through expert appointment scheduling and exceptional customer service. Skilled in strategic planning and creative problem-solving, significantly contributing to practice growth. Demonstrates strong organizational skills and a commitment to policy compliance, ensuring optimal operational performance.

Overview

9
9
years of professional experience

Work History

Treatment Coordinator / Business Team

Calwell Dental
01.2024 - Current
  • Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
  • Implemented comprehensive tracking systems to monitor progress towards practice goals related to production levels or revenue targets.
  • Streamlined appointment scheduling for increased efficiency and reduced wait times.
  • Built strong relationships with referring providers through regular communication updates on shared cases.
  • Enhanced office productivity by implementing new organizational systems and processes.
  • Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
  • Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
  • Researched billing issues, scheduled appointments and verified insurance coverage.

Hygiene Coordinator

Navarro Dental Center ~ Dr. Michael E. Eeds
01.2016 - 12.2023
  • Identified trends in patient needs or preferences related to preventive oral care services offered by the practice.
  • Managed patient inquiries with professionalism, addressing concerns regarding treatments or financial responsibilities promptly and effectively.
  • Ensured accurate treatment records by diligently updating and maintaining patient files.
  • Streamlined recall system processes, resulting in increased appointment confirmations among existing patients.
  • Contributed to the practice''s growth and success by consistently meeting or exceeding hygiene department revenue goals.
  • Strengthened interdepartmental communication by serving as a liaison between hygienists, dentists, and administrative staff.
  • Enhanced office efficiency by coordinating and prioritizing hygiene tasks for a team of dental hygienists.
  • Fostered positive work environment through effective conflict resolution strategies when dealing with challenging situations involving staff or patients.
  • Made and confirmed appointments to promote necessary follow-up care to maintain dental health.

Education

High School Diploma -

Smithson Valley High School
Spring Branch
05.2007

Skills

  • Appointment Scheduling
  • Office Administration
  • Customer Service
  • Organizational Skills
  • Scheduling
  • Filing and Recordkeeping
  • Creative Problem-Solving
  • Verbal and written communication
  • Strategic Planning
  • Policy compliance
  • Financial Counseling
  • Recordkeeping
  • Bookkeeping

Timeline

Treatment Coordinator / Business Team

Calwell Dental
01.2024 - Current

Hygiene Coordinator

Navarro Dental Center ~ Dr. Michael E. Eeds
01.2016 - 12.2023

High School Diploma -

Smithson Valley High School

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Lindsey Martin