Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ariana Diaz

Lynwood,CA

Summary

Dynamic shift manager with a proven track record at Mcdonalds excelling in performance monitoring and organizational management. Skilled in enhancing team productivity and ensuring health and safety compliance, I effectively resolved conflicts and improved communication, leading to timely delivery of services and heightened customer satisfaction.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Daily Operations Manager

Ikonic Wings
08.2023 - 11.2025
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

Shift Manager

McDonald’s
11.2024 - 07.2025
  • Trained and mentored new employees to maximize team performance.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.

Server

The Port Taco Truck and Cantina
03.2022 - 09.2024
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Shift Leader

Del Taco
02.2020 - 07.2023
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Completed cash and credit card transactions accurately using POS software.
  • Coordinated kitchen activities with front-of-house staff for seamless and service.
  • Controlled expenses and boosted profitability by managing food and labor costs.
  • Directed food preparation and cooking activities to meet health and safety standards.
  • Served consistent portions following recipes and control standards.

Education

High School Diploma -

Youth Opportunities High School
Los Angeles, CA

Jordan Highschool
Los Angeles, CA

Skills

  • Workplace safety
  • Lean principles
  • Scheduling coordination
  • Performance monitoring
  • Incidents management
  • Performance reporting
  • Health and safety compliance
  • Management
  • New product introductions strategies
  • Customer relationship management
  • Staff training
  • FLUENT IN LANGUAGE
  • Team leadership

Certification

Server Safe

Shift Leader

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Shift Manager

McDonald’s
11.2024 - 07.2025

Daily Operations Manager

Ikonic Wings
08.2023 - 11.2025

Server

The Port Taco Truck and Cantina
03.2022 - 09.2024

Shift Leader

Del Taco
02.2020 - 07.2023

High School Diploma -

Youth Opportunities High School

Jordan Highschool

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Ariana Diaz