Ariana Diggins
Lakewood,United States
Summary
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Studio Assistant
CeramWorks Studios
09.2023 - Current
- Unbox shipments and restock ceramics.
- Prep customers for painting.
- Package finished ceramics for customer pickup.
- Restock materials; paper, boxes, canvases, etc.
- Answer phone calls and provide friendly and helpful customer service.
- Enter customer information into daily database.
- Communicate with customers and provide information regarding booking events.
- Maintain clean workspace; sweeping, mopping, etc.
Barista/Food Prep
Nature's Oasis
01.2023 - Current
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served café beverages with focus on speed, quality and consistency.
- Followed exact recipes for mixing and preparing beverage and food items.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Maintained regular and consistent attendance and punctuality.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Packaged bagels, muffins and other food items for customer purchase.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Recommended products based on solid understanding of individual customer needs and preferences.
Jersey Mikes Crew Member
Jersey Mike's
08.2022 - 11.2022
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Replenished serving stations with fresh food and cleaned up spills.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Operated manual and electric appliances to peel, slice, and trim food.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
Barista
Old Brooklyn Nutrition
03.2021 - 08.2021
- Opened and cleaned the shop to prepare for customers.
- Took all orders and made drinks and shakes to standard and with precision and care.
- Logged customers into a daily database and counted money drawer after each shift.
- Washed dishes and organized countertops and inventory.
- Promoted new sales, discounts and recipes each month.
- Helped to plan customer appreciation days and attended monthly team meetings for any improvements and plans for the future.
- Maintained clean workspace; sweeping, mopping, etc.
Sandwich Artist
Subway
06.2020 - 02.2021
- Prepared salads, soups and sandwiches for customers.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Executed sandwich artistry duties with minimal errors.
Education
Associate's Degree - Liberal Arts & Sciences
Bard High School Early College
Cleveland, OH06.2021
Skills
- Conflict Resolution
- Dependability
- Team player
- Fast learner
- Leadership
- Customer service
- Cash Handling
- Food Safety
- Food Preparation
- Barista Experience
- POS
- Coffee Experience
- Kitchen Experience
- Opening and closing duties
- Cleaning and sanitizing
- Time Management
- Adaptable and Flexible
- Smoothie making
- Supply Restocking
Certification
ACE Food Handling Certification, Present
Timeline
Studio Assistant
CeramWorks Studios
09.2023 - Current
Barista/Food Prep
Nature's Oasis
01.2023 - Current
Jersey Mikes Crew Member
Jersey Mike's
08.2022 - 11.2022
Barista
Old Brooklyn Nutrition
03.2021 - 08.2021
Sandwich Artist
Subway
06.2020 - 02.2021
Associate's Degree - Liberal Arts & Sciences
Bard High School Early College