Ariana El-Awad
Brighton
Summary
Dedicated worker with a proven track record in team leadership, training, and customer service. Skilled in problem-solving and multitasking to enhance operational efficiency and foster a positive team environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Leader
Pita Way
Brighton, MI
09.2023 - Current
- Supervised daily operations to ensure efficient workflow and high-quality customer service.
- Trained and mentored team members on menu offerings and operational procedures.
- Resolved customer concerns swiftly to maintain satisfaction and foster repeat business.
- Monitored food safety standards to ensure compliance with health regulations and company policies.
- Developed training materials for new hires, improving onboarding efficiency and knowledge retention.
- Collaborated with management to identify process improvements that elevated overall service quality.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Supervised kitchen staff to ensure efficient meal preparation and service.
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
Babysitter
Brighton, MI
02.2020 - Current
- Supervised children's activities and ensured a safe environment.
- Managed conflicts among children, fostering resolution skills and cooperation.
- Maintained cleanliness and organization of play areas and materials used by children.
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Promoted good behavior by using positive reinforcement techniques, such as praise and rewards.
- Served as a positive role model for young children by modeling appropriate language usage, manners, and conflict resolution methods.
- Communicated effectively with parents regarding children's behaviors and progress.
- Implemented routines that promoted healthy habits and positive behavior.
Education
Bachelor of Science - Special Education
Eastern Michigan University
Ypsilanti, MI04-2029
Bachelor of Science - Early Childhood Education
Eastern Michigan University
Ypsilanti, MI04-2028
Skills
- Positive attitude
- Team leadership
- Problem-solving
- Strong verbal and written communication
- Team-building activities
- Multitasking
- Attention to detail
- Time management
Certification
- ServSafe, National Restaurant Association, March 2025
Timeline
Shift Leader
Pita Way
09.2023 - Current
Babysitter
02.2020 - Current
Bachelor of Science - Special Education
Eastern Michigan University
Bachelor of Science - Early Childhood Education
Eastern Michigan University