Ariana Escobar

• Utilized iNovah and Peoplesoft to analyze, store and record company financial information.
• Managed complex finance projects under direction of senior management to meet deadlines and budget limitations.
• Generated and submitted invoices based upon established accounts receivable schedules and terms.
• Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
• Performed targeted collections on past due accounts aged over 30 days.
• Worked with Billing and Collection specialist to properly apply customer remittances.
• Developed rapport with clients and vendors to cultivate loyalty and satisfaction.
• Received and sorted mail, prepared packages for delivery and scanned documents.
• Executed billing tasks and recorded information in company databases.
• Monitored outstanding invoices and performed collections duties.
• Trained new team members on scripts, company services and collection strategies.
• Processed payments and applied to customer balances.
• Documented cash, credit, fixed assets, accrued expenses and line of credit transactions
• Evaluated and improved accuracy and completeness of financial records
• Maintained up-to-date knowledge on permits, certificates and documents mandatory for government departments
• Applied payments weekly
• Leveraged consistent, successful strategies to meet and exceed performance goals.
• Engaged clients in person and over phone to answer questions and address complaints.
• Trained and directed new employees in call script use, conflict resolution and data entry practices to boost customer satisfaction ratings.
• Took cash and credit card payments via phone, in person and through email.
• Escalated issues to proper supervisors when standard processes were not effective.
• Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.

• Earned management trust by serving as key holder, responsibly opening and closing office.
  
• Contacted clients to schedule appointments and discuss the progress of cases.
• Assisted up to 4 lawyers at a time.
• Managed accounts and records of clients with the highest levels of discretion and maintained strict client confidentiality.
• Worked as a team with attorneys, administrative assistants and fellow legal assistants.
• Assisted attorneys in collecting information such as employment, medical and other records. Transcribed legal documents and phone conversations.
• Answered and managed incoming and outgoing calls while recording accurate messages.
• Opened and properly distributed incoming mail.
• Maintained a clean reception area, including lounge and associated areas.
• Obtained signatures for financial documents and internal and external invoices.
  
• Thoroughly researched newly identified diagnoses and/or medical procedures to expand skills and knowledge.
• Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
• Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.
• Prepared clients intake packets and consent forms as necessary.
• Performed qualitative analysis of records to ensure accuracy, internal consistency and correlation of recorded data.
• Researched questions and concerns from clients and provided detailed responses.
  
• Conscientiously reviewed medical record information to identify appropriate case information.
• Interacted with providers and other medical professionals regarding billing and medical records.
• Responded to correspondence from insurance companies.
• Maintained Billing database to show organized billing information from all of clients providers.
• Maintained and updated collections tracking spreadsheet to help organize payment information.
• Treated all clients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.
• Received and placed telephone calls to clients and prospective clients.
  

• Call center representative for the first 4 months, in which I also trained new employees.
• Moved to Traffic department, as a Traffic Referral Clerk.
• Responsible for referring all traffic citations that were not handled in-house to other traffic attorneys in Texas.
• Recruited new attorneys to take traffic referrals from the firm.
• Negotiated citation fees with all referral attorneys.
• Translator for all Traffic attorneys (Spanish).
• Reception relief answering calls on switch board as well as greeting and helping clients that walked in.

(1 - 15 ratio)

• Provided safe learning environment
• Excellent Communication skills, maintained open communication with co-workers, management and auditors
• Responsible for all daycare duties, including teacher interaction and cleanliness of classroom
• Maintained good communication with parents and provided sense of security for children.
  

• Responsible for translating all Spanish speaking questions by customers
• Heavy Customer Interaction
• Applied excellent mathematical skills, balanced cash in and cash out
• Assisted customers with inquiries
• Capable of managing large groups of people at one time
• Ensured customer satisfaction by providing service in a timely, courteous manner.
• Work well under pressure
• Assisted in all areas as needed