Ariana Estrada
Santa Ana,CA
Summary
As a dedicated wife and mother, seeking new job opportunities to enter back into the work force. Ability to adapt quickly in any environment. Organized, detail oriented, with great communication skills. Work well with others or independently. Experienced in office settings as well as working with children.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Scheduling Coordinator
Newport Language And Speech Centers
04.2009 - 11.2012
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Coordinated with therapists which patients to go on their schedules
- Managed multiple therapists schedules
- Went over paperwork and intake forms with patients and responsible parties of minors
- Facilitated meetings to go over the various needs of the different therapists and clients
- Organized team meetings to ensure we were achieving our schedule capacity
- Helped verify insurances
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Interacted with patients/clients by phone, email, or in-person to provide information.
- Delivered clerical support by handling range of routine and special requirements.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Speech Therapy Aide
Newport Language And Speech Centers
02.2008 - 04.2009
- Worked with patients who had communication or swallow disorders
- Observed and monitored children's activities.
- Set up and organized children group activities under the organized plan of a speech therapist
- Lead group therapy with 4-5 children at a time
- Communicated with speech therapist any concerns or improvements seen in patients
- Help assist in translating speech evaluations and therapy sessions with Spanish speaking patients
- Supported speech and occupational therapists in any needs they had in regards to providing therapy sessions
- Cleaned and sanitized areas used in clinics
- Welcomed patients and alerted staff to arrivals of scheduled appointments.
- Assisted with basic front office duties: answering calls, making copies, filing
Sales Associate
Macys Department Store
01.2006 - 03.2007
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed efficient cash register operations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Associate of Arts - Liberal Arts And General Studies
Orange Coast College
Costa Mesa, CA05.2010
General Education - Liberal Arts And General Studies
Santa Ana College
Santa Ana, CASkills
- Problem-Solving
- Strong Work Ethic
- Verbal and written communication
- Teamwork and Collaboration
- Attention to Detail
- Critical Thinking
- Organizational expertise
- Small Group Instruction
- Fluent in Spanish
- Work well with children
Certification
- Certified Achievement in Earlychildhood Care and Development, Santa Ana College - June 2017
Languages
Spanish
Native or Bilingual
Timeline
Scheduling Coordinator
Newport Language And Speech Centers
04.2009 - 11.2012
Speech Therapy Aide
Newport Language And Speech Centers
02.2008 - 04.2009
Sales Associate
Macys Department Store
01.2006 - 03.2007
Associate of Arts - Liberal Arts And General Studies
Orange Coast College
General Education - Liberal Arts And General Studies
Santa Ana College
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