Ariana Feliciano
Orlando,FL
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
Group Services Agent
Marriott International, Inc.
07.2023 - Current
- Entered data, generated reports, and produced tracking documents to support operations.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Answered telephone inquiries with friendly demeanor and full knowledge of group department processes.
- Prepared itemized statements, bills, or invoices and recorded amounts due for services rendered.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Handled account payments and provided information regarding outstanding balances.
Guest Services Agent/Front Office Trainer
Marriott International, Inc.
11.2022 - 07.2023
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
- Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
- Acted as liaison between guests and hotel departments to facilitate communication regarding special requests or concerns effectively addressing any issues that arose during their stay.
- Train new hires at front desk, at-your service, and guest services.
Front Desk Agent/Reservations
Tuscana Resort
10.2021 - 11.2022
- Performed bookkeeping activities, including balancing accounts and conducting nightly audits
- Responsible for cash bank and deposits following established cash control procedures
- Checked guests in and out, assigned rooms and processed payments
- Received the most positive reviews out of all staff.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Customer Service Associate/Fulfillment Team
Lowes
04.2020 - 05.2021
- Worked with a ZEBRA device
- Handled returns
- Worked on a register, pulling online orders, and at the customer service desk
- Operated a cash register for cash and credit card transactions
- Alerted customers to upcoming events and promotions
- Great at pushing surveys/credit cards.
Team Member
Adidas
02.2020 - 04.2020
- Operated a cash register for cash and credit card transactions
- Alerted customers to upcoming events and promotions
- Worked on the sales floor in a variety of departments (men, women, kids, shoes).
Box Office Attendant (Seasonal)
Gaylord Palms
10.2019 - 01.2020
- Operated a cash register for cash and credit card transactions
- Alerted customers to upcoming events
- Sold tickets to attraction/event by providing accurate information in a suggestive selling manner
- Responsible for cash bank and deposits following established cash control procedures.
Cashier
Jewel Osco
11.2018 - 08.2019
- Operated a cash register for cash, check, and credit card transactions
- Alerted customers to upcoming events and promotions
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Responsible for ensuring all prices are correct.
Crew Member
Chipotle Mexican Grill
05.2017 - 11.2018
- Cleaned and organized the restaurant
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Prepared food items
- Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices
- Prepared daily food items, and cooked simple foods and beverages
- Guided guests through menus while demonstrating a thorough knowledge of the food, beverages, and ingredients
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
Education
A.A degree -
Valencia College
Orlando, FL12.2021
Skills
- Neat and clean in appearance
- Excel savvy
- Excellent multi-tasker
- Energetic, friendly, and enthusiastic
- Customer service and care
- Problem-solving abilities
- Team Collaboration
- Passkey, MARSHA, GXP (Empower), and PMS knowledge
- Attention to Detail
Timeline
Group Services Agent
Marriott International, Inc.
07.2023 - Current
Guest Services Agent/Front Office Trainer
Marriott International, Inc.
11.2022 - 07.2023
Front Desk Agent/Reservations
Tuscana Resort
10.2021 - 11.2022
Customer Service Associate/Fulfillment Team
Lowes
04.2020 - 05.2021
Team Member
Adidas
02.2020 - 04.2020
Box Office Attendant (Seasonal)
Gaylord Palms
10.2019 - 01.2020
Cashier
Jewel Osco
11.2018 - 08.2019
Crew Member
Chipotle Mexican Grill
05.2017 - 11.2018
A.A degree -
Valencia College