Overview
Work History
Education
Skills
Certification
Timeline
Generic
Ariana Feroce Parsons

Ariana Feroce Parsons

Woodstock,CT

Overview

12
12
years of professional experience
1
1
Certification

Work History

Personal & Commercial Lines Insurance Agent

Archambault Insurance Associates
05.2017 - Current
  • Manage a portfolio of 800+ customer accounts, providing expert guidance on renewals and policy modifications to ensure optimal coverage and client satisfaction.
  • Process and invoice policy changes for over 5,000 clients, maintaining strict accuracy and regulatory compliance across all transactions.
  • Master underwriting guidelines for 15+ standard insurance carriers, ensuring policy alignment and well-informed coverage decisions.
  • Streamlined customer service workflows, significantly reducing response times and elevating overall customer satisfaction metrics.
  • Educate clients on coverage options and policy benefits, driving higher retention rates and fostering long-term client trust and engagement.
  • Mentor and train new team members, reinforcing company standards and cultivating a collaborative, knowledge-sharing environment.

Bartender /Restaurant Bar Manager

Tavern House Grill
11.2012 - 05.2017
  • Maintained strong professional relationships with ownership and staff, resulting in reemployment opportunities upon returning from Florida.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Managed bar operations, enhancing customer satisfaction and increasing repeat clientele through effective service and engagement.
  • Collaborated with staff to create a welcoming atmosphere, fostering teamwork and improving overall service efficiency.
  • Monitored inventory and sales trends, implementing strategies that optimized stock management and reduced waste.
  • Trained new bartenders on service techniques, contributing to a cohesive team and enhancing the overall guest experience.

Head Server/ Part-time Manager

TT's Tiki Bar on Charlotte Harbor
01.2016 - 01.2017
  • Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
  • Increased restaurant revenue by upselling menu items and promoting daily specials.
  • Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
  • Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
  • Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
  • Coordinated special events and private parties, working closely with clients to meet their specific needs while adhering to the establishment''s policies.

Server

Donato's Italian Restaurant
01.2014 - 01.2016
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Education

High School Diploma -

Woodstock Academy
Woodstock, CT
06-2010

Skills

  • Customer Service & Communication
  • Licensed Insurance Agent (Property & Casualty)
  • Policy Quoting, Sales & Renewals
  • Account & Policy Management
  • Claims & Billing Support
  • Lead Prospecting & Customer Referrals
  • Policy Writing & Changes
  • Professionalism, Ethics & Compliance

Certification

Accredited Customer Service Representative of Personal Lines [ACSR] - Obtained in 2020

Timeline

Personal & Commercial Lines Insurance Agent

Archambault Insurance Associates
05.2017 - Current

Head Server/ Part-time Manager

TT's Tiki Bar on Charlotte Harbor
01.2016 - 01.2017

Server

Donato's Italian Restaurant
01.2014 - 01.2016

Bartender /Restaurant Bar Manager

Tavern House Grill
11.2012 - 05.2017

High School Diploma -

Woodstock Academy

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