Ariana Ferreira
West Babylon,NY
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
6
6
years of professional experience
Work History
Implementation Support Supervisor
New York Cancer And Blood Specialists
07.2022 - Current
- Assist in the process of successfully onboarding physician offices onto NYCBS, NYHealth & NY Imaging.
- Responsible for on-site training during Go-Live of office managers and front desk staff.
- Working closely with implementation leaders to constantly evaluate and improve the onboarding experience.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Front Desk Medical Receptionist/Administrative Assistance
New York Health
02.2021 - Current
- Responsible for checking in and checking out patients
- Responsible for collecting copays and any outstanding balances on patients' accounts
- Responsible to schedule and reschedule appointments for new and existing patients
- Responsible for helping patients with their needs, and creating solutions for any kind of inconveniences
- Responsible for transferring calls to the right staff
- Administrative Assistant responsibilities include: clean up unscheduled MD orders, check the last MD visit note under recommendation plan and see what MD may have ordered, then I request records and scan them into the patient's chart, and throughout I'm responsible for checking the doctor's inbox and careteam email
- Order office stationery and supplies
- Responsible for answering and redirecting phone calls
- Responsible for distributing incoming and outgoing mail.
Front Desk Medical Receptionist
Ocean Family Medicine
05.2018 - 02.2021
- Responsible to answer heavy phone calls
- Responsible to schedule and reschedule appointments for new and existing patients
- Responsible for helping patients with their needs, and creating solutions for any kind of inconveniences
- Responsible for transferring calls to the right staff
- Administrative Assistant responsibilities include: clean up unscheduled MD orders, check the last MD visit note under recommendation plan and see what MD may have ordered, then I request records and scan them into the patient's chart, and throughout I'm responsible for checking the doctor's inbox and careteam email
- Responsible for training new employees.
Patient Call Center Agent
Sight MD
12.2017 - 05.2018
- Responsible for making appointments for new and existing patients
- Responsible for answering heavy phone calls
- Responsible for transferring calls to the right staff
- Responsible for working with patients to find whatever they need help with, and create solutions for our patients.
Education
Bachelor's - Healthcare Administration
St Joseph's College
01.2022
Associate's Degree - Liberal Arts and Science
Suffolk Community College
01.2018
Skills
- Bilingual- Fluent in Spanish and English
- Proficient in Microsoft Office, Excel, and Powerpoint
- Strong organization and time management skills
- Strong written and oral communication skills
- Ability to multitask
- Problem-solving attitude with an eye for detail
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Operations Management
Timeline
Implementation Support Supervisor
New York Cancer And Blood Specialists
07.2022 - Current
Front Desk Medical Receptionist/Administrative Assistance
New York Health
02.2021 - Current
Front Desk Medical Receptionist
Ocean Family Medicine
05.2018 - 02.2021
Patient Call Center Agent
Sight MD
12.2017 - 05.2018
Bachelor's - Healthcare Administration
St Joseph's College
Associate's Degree - Liberal Arts and Science
Suffolk Community College