Ariana Fields Fairley
Long Beach,CA
Summary
Focused on arranging products in attractive, attention-grabbing display to improve sales and store profitability. Familiar with best practices in marketing, sales, and customer relations. Pursuing new professional opportunity and desiring to build long-term career in the field.
Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.
Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership.
Overview
9
9
years of professional experience
Work History
Merchandise Associate
TJX Companies
Compton, California
12.2023 - 11.2024
- Facilitated daily store operations, including replenishing stock and organizing merchandise displays.
- Maintained accurate records of inventory levels and sales data to ensure optimal product availability.
- Inspected products for quality assurance purposes prior to stocking shelves.
- Assisted customers in locating desired items and provided advice on product features.
- Ensured compliance with company policies regarding pricing and promotions.
- Provided superior customer service by responding promptly to inquiries and resolving customer complaints.
- Verified accuracy of shipments received from vendors against purchase orders.
- Performed regular price checks to identify discrepancies between shelf tags and computerized systems.
- Collaborated with other departments to coordinate promotional activities such as special events or discounts.
- Conducted weekly cycle counts of merchandise inventories to maintain accurate records of stock levels.
- Monitored sales trends to determine which products should be reordered or discontinued based on customer demand.
- Operated cash registers efficiently during peak shopping hours, providing excellent customer service throughout the transaction process.
- Provided training and guidance for new employees in merchandising practices.
- Developed creative display ideas that highlighted featured products in a visually appealing manner.
- Researched competitive pricing strategies in order to remain competitive within the marketplace.
- Implemented loss prevention measures such as restocking high-value items behind counters when necessary.
- Coordinated with vendors regarding returns or exchanges of damaged goods.
- Participated in physical inventories by counting merchandise stored in backroom areas.
- Kept work areas professional, organized and clean.
- Moved merchandise to retail areas and added new products to shelves, racks and bins in neat and well-presented fashion.
- Printed labels and tags for for-sale merchandise.
- Greeted store customers, offered assistance, and thanked each for patronage.
- Reorganized sales floor to optimize customer flow and improve product visibility.
Customer Service Cashier
WSS Warehouse Shoe Sale
Norwalk, California
07.2022 - 11.2023
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Prepared sales slips or sales contracts as needed to complete customer purchases.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Verified that all coupons were valid prior to processing them into the system.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
Customer Service Sales Representative
Jobar International Inc.
Carson, California
01.2019 - 07.2022
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
- Provided accurate information about products and services.
- Resolved customer service issues in a timely manner.
- Processed orders, forms, applications, and requests.
- Maintained records of customer interactions and transactions.
- Followed up on customer inquiries not immediately resolved.
- Identified potential opportunities to upsell products or services.
- Adhered to company policies when dealing with customers.
Cashier Team Lead
Target
San Pedro, California
12.2017 - 01.2019
- Assisted cashiers with resolving customer complaints and inquiries.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Trained new cashiers on proper use of registers and store policies.
- Monitored cashier performance, providing feedback as needed.
- Performed daily opening and closing procedures for the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Processed refunds and exchanges according to company policy.
- Identified discrepancies between actual sales figures and expected totals.
- Managed scheduling, payroll, and time off requests for team members.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Coordinated with other departments when additional support was needed during peak hours.
Customer Service Manager
Original K Cosmetics
Long Beach, CA
11.2015 - 11.2017
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Developed policies and procedures related to customer service operations.
- Assisted in developing an effective system for tracking client requests from initial contact through resolution.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education
High School Diploma -
Long Beach Polytechnic High School
Long Beach, CA06-2014
Skills
- Store recovery
- Merchandise labeling
- Merchandise lookup
- Purchase processing
- Money handling
- Cash management
- Complaint resolution
- Retail store support
- Calm demeanor
- Multitasking and organization
- Staff education and training
- Stock management
- Punctual and honest
Timeline
Merchandise Associate
TJX Companies
12.2023 - 11.2024
Customer Service Cashier
WSS Warehouse Shoe Sale
07.2022 - 11.2023
Customer Service Sales Representative
Jobar International Inc.
01.2019 - 07.2022
Cashier Team Lead
Target
12.2017 - 01.2019
Customer Service Manager
Original K Cosmetics
11.2015 - 11.2017
High School Diploma -
Long Beach Polytechnic High School