Ariana Fiestas
Union
Summary
Experienced and dependable employee with a strong background in cash register operations, merchandise stocking, and delivering exceptional customer service. Highly organized, proactive, and punctual, thrives in team settings and excels as an efficient cashier in fast-paced retail environments. Reputation for accuracy in handling financial transactions and balancing cash drawers has earned recognition. Provides prompt and friendly checkout experiences, resulting in improved transaction times and enhanced overall customer satisfaction. Prioritizes attending to customers when they are ready to order, ensuring their needs are met efficiently.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Waitress
KAI Restaurant & Bar
02.2025 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Answered customers' questions, recommended items, and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Checked guests' identification before serving alcoholic beverages.
Cashier
Mas Tacos
01.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Cashier
Don Pepi
04.2023 - Current
- Processed returns and exchanges of merchandise in accordance with store policies.
- Issued receipts, refunds, credits or change due to customers.
- Conducted price checks for special orders or discounts as requested by customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Greeted customers and answered any questions they had about the store's products and services.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Collected payments and provided accurate change.
- Learned roles of other departments to provide coverage and keep store operational.
- Welcomed customers, offering assistance to help find store items.
Waitress
Porto Ristorante & Wood Fired Pizza
10.2022 - 08.2023
- Served alcoholic beverages responsibly in accordance with state laws.
- Checked back with customers throughout meal service to ensure satisfaction.
- Assisted in seating guests at tables or booths.
- Demonstrated knowledge of wine selection, pairings, vintages.
- Answered questions about menu items, ingredients, and pricing.
- Developed positive relationships with regular customers through friendly conversation.
Restaurant Hostess
Times Square Diner & Grill
02.2023 - 03.2023
- Ensured that food was served promptly after being prepared by the kitchen staff.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Verified accuracy of orders before delivering them to customers' tables.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Education
Some College (No Degree) - Airline Ticket Agent
Columbia Centro De Educacion
Peru12-2018
Associate of Arts - Administrative Assistance and Secretarial Science
Idat
Peru09-2017
Skills
- Payment Collection
- Drawer balancing
- POS Systems
- Cash Register Operation
- ID Verification
- Customer Assistance
- Money Handling
- Customer Service
- Knowledge of alcoholic beverages
Languages
Spanish
Native/ Bilingual
Italian
Elementary
Affiliations
- Try to maintain a strong healthy body by working out in the gym.
- Curious about learning about different cultures from different countries.
- Love playing and taking care of children.
Certification
- Childcare Program, Aprende Institute
Timeline
Waitress
KAI Restaurant & Bar
02.2025 - Current
Cashier
Mas Tacos
01.2024 - Current
Cashier
Don Pepi
04.2023 - Current
Restaurant Hostess
Times Square Diner & Grill
02.2023 - 03.2023
Waitress
Porto Ristorante & Wood Fired Pizza
10.2022 - 08.2023
Some College (No Degree) - Airline Ticket Agent
Columbia Centro De Educacion
Associate of Arts - Administrative Assistance and Secretarial Science
Idat
- Childcare Program, Aprende Institute
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