Ariana Fitzsimons
La Habra,CA
Summary
Experienced salesman and server with experience in exceeding sales targets and providing excellent customer service in the hospitality industry. Skilled at building rapport with customers, upselling products, and handling inquiries effectively. Possesses strong communication and problem-solving abilities, as well as a keen eye for detail. Proven ability to work efficiently in fast-paced environments while maintaining a positive attitude and delivering exceptional service. Eager to leverage my sales and customer service expertise to drive revenue and enhance the overall satisfaction of customers
Overview
8
8
years of professional experience
Work History
Lead Server
Toast Restaurant Group
09.2022 - Current
- Coordinated with the restaurant manager to supervise daily restaurant operations, manage a team of 20+ servers, hostesses, and kitchen staff, and ensure compliance with food safety and guest service standards
- Manage restaurant operations, maintain sales to labor ratios, ensure compliance with sanitation and food safety standards, and identify solutions to customer issues
- Managed daily sales transactions and accurately handled end-of-day cash generated
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Campaign Manager
KEEL Management
12.2022 - 09.2023
- Ensured successful execution of a single charity event on a daily basis, meeting donation targets for both daily and quarterly goals.
- Provided accurate information and resources to individuals seeking support from United Breast Cancer Foundation
- Build, manage, and develop a direct marketing team of 3 individuals, provide coaching and mentorship, offer one-on-one support, and establish an inclusive work environment
- Conducted interviews for new hires, facilitating onboarding of top candidates.
- Fostered connections with partnered retailers and staff members to cultivate opportunities for future events
Server
Yard House
06.2019 - 12.2019
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Server
Oregano's Pizza Bistro
04.2016 - 06.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Some College (No Degree) - Education
Rio Salado College
Skills
- Customer Service
- Team Leadership
- Cash handling
- Interviewing
- Sales
- Communication
- Problem-Solving
Timeline
Campaign Manager
KEEL Management
12.2022 - 09.2023
Lead Server
Toast Restaurant Group
09.2022 - Current
Server
Yard House
06.2019 - 12.2019
Server
Oregano's Pizza Bistro
04.2016 - 06.2019
Some College (No Degree) - Education
Rio Salado College
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