Ariana Fleming
Eureka,CA
Summary
Friendly and customer-focused aviation professional with a strong commitment to passenger safety and satisfaction. Known for clear communication, active listening, patience, and problem-solving, I thrive in fast-paced environments while keeping passengers comfortable and informed. Detail-oriented, adaptable, and reliable, I work seamlessly with team members to ensure smooth operations and on-time departures. Passionate about creating positive experiences and fostering a welcoming, caring atmosphere for every traveler.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cross Utilized Agent
SkyWest Airlines
McKinleyville, CA
10.2023 - Current
- Delivered calm, professional customer service during boarding and check in operations in an agile and safety-critical environment.
- Verified passenger identification and travel documents in compliance with airline, TSA, and government regulations.
- Assisted passengers with special needs and unaccompanied minors, ensuring safety, comfort, and clear communication.
- Communicated effectively with flight crews and ground teams to support safe, on-time departures and irregular operations.
- Conducted safety inspections and operated ground support equipment while safely and efficiently loading and unloading aircraft baggage to support timely aircraft servicing.
- Served as Temporary Supervisor, coordinating daily assignments, supporting team operations, and assisting with training new agents..
Sales Associate
Promises Bridal
Eureka, CA
05.2023 - 09.2023
- Created a welcoming, supportive experience while assisting clients with bridal, prom, and other formal attire.
- Managed appointments and customer records to ensure smooth, on-time service.
- Built genuine connections with customers, encouraging repeat business and positive experiences.
- Collaborated with team members to maintain an organized, efficient, and positive environment.
Team Member
Taco Bell
Eureka, CA
12.2020 - 11.2022
- Delivered friendly, efficient customer service in a fast-paced environment.
- Managed orders and transactions accurately while multitasking under pressure.
- Assisted with food preparation and maintained quality, safety, and cleanliness standards.
- Collaborated with team members to ensure smooth operations and timely service.
Education
High School Diploma -
Fortuna High School
Fortuna, CASkills
- Teamwork, collaboration, and interpersonal skills
- Clear communication & active listening
- Multitasking, adaptability, and organization
- Detail-oriented with strong critical thinking
- Conflict resolution and problem-solving
- Reliability, punctuality, and professionalism
Certification
- Ground Security Coordinator, SkyWest Airlines - 02/2024 - Current
Timeline
Cross Utilized Agent
SkyWest Airlines
10.2023 - Current
Sales Associate
Promises Bridal
05.2023 - 09.2023
Team Member
Taco Bell
12.2020 - 11.2022
High School Diploma -
Fortuna High School