Ariana Gallegos
Houston,TX
Summary
Proven to excel in fast-paced environments, I leveraged strong prioritization and organizational skills at Phoenix Children’s Hospital to enhance patient access services significantly. My adeptness in Microsoft Office Suite and exceptional teamwork capabilities have consistently improved operational efficiency. Achievements include a rapid promotion and leading successful training programs, underscoring my commitment to excellence and collaborative success.
Overview
12
12
years of professional experience
Work History
Scheduler
Phoenix Children’s Hospital
Phoenix, AZ
05.2023 - Current
- Answers telephones in a timely and professional manner.
- Manages a large volume of incoming calls.
- Ensures that patient demographics and insurance are up to date.
- Participates in a variety of unit and hospital education programs to maintain current skills and competency levels.
- Schedules patient evaluations and ongoing appointments, cancels appointments, and/or reschedules as necessary, and corrects or modifies discrepancies in scheduling.
- Performs miscellaneous job-related duties as requested.
- Works closely with providers, the clinical team, and team members.
- Provides exceptional customer service.
- Ensure patient orders are uploaded for insurance purposes.
- Meet daily and monthly scheduling requirements.
- Complete reports for physicians and the clinical team to view schedule availability.
- Promoted from sports physical therapy scheduling to orthopedics scheduling within six months.
- Attached physician orders and uploaded them to patient charts.
- Created, updated, and monitored project schedules for multiple departments.
- Ensured compliance with established policies and procedures related to scheduling activities.
Patient Access Representative
Phoenix Children’s Hospital
Phoenix, AZ
05.2022 - Current
- Arrived patients who presented for professional and hospital services that have been pre-registered.
- Obtained all necessary signatures from the guarantor at the time of registration.
- Accurately documented all information in the appropriate fields and account notes.
- Maintained accuracy when entering demographic and insurance information in the system.
- Courteously answered the telephone and answered all questions promptly.
- Identified and referred uninsured and underinsured patients to the Financial Counselor.
- Inquired about the patient account system to identify any previous unpaid liabilities in AMPFM/Misys.
- Maintained a positive working relationship with patients, guarantors, insurance companies, government entities, clinical personnel, co-workers, and management to promote teamwork and cooperation.
- Organized, prioritized, and monitored daily work activity to ensure that complete, accurate, and compliant registration had been performed promptly.
- Participated in a variety of unit and hospital educational programs to maintain current skills and competency levels.
- Performed registration in the appropriate HIS system, verified insurance coverage, and obtained authorization for patients who present for professional and hospital services, and have not been pre-registered.
- Enforced COVID-19 restrictions when they were applicable.
- Used Excel to keep a log of patients' progress and expiring service orders.
- Scheduled patient appointments.
- Managed four physicians' schedules.
- Performed miscellaneous job-related duties as requested.
- Trained new employees.
- Succeeded in cardiology, and transferred to sports physical therapy within 8 months.
- Created a training manual for patient access representatives for sports medicine and cardiology.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Explained various admission forms and policies, acquiring signatures for consent.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Assisted with preparing daily cash reports for the accounting department.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
Nurturing Parenting Practitioner
Pinnacle Family Services
Phoenix, AZ
06.2021 - 04.2022
- Managed a caseload of eight clients.
- Helped parents gain nurturing parenting skills as an alternative to abusive and neglecting parenting and child-rearing practices
- Provided standardized assessments for parents to complete to determine their current parenting skills, to track the data of progress, and to reassess at the end of services to observe growth or lack thereof.
- Initiated and remained in contact with parents, case managers, and other service providers throughout service referrals.
- Completed the intake with parents to discuss the services being rendered.
- Created Family Nurturing Plans based on the parent’s areas of concern (substance abuse, neglect, domestic violence, physical abuse, failure to protect child, etc.)
- Conducted parenting sessions utilizing the Family Nurturing Plan and Nurturing Parenting Curriculum to help enhance parenting skills.
- Utilized nurturing skill books and/or created nurturing activities for parents and children to complete during visitations to help create a closer bond and ensure the parents are learning and practicing the nurturing skills taught to them.
- Observed and documented the 30-minute interaction of the nurturing activity between parents and their children.
- Completed weekly progress reports for the Department of Child Safety and the courts to review.
- Created mid-point and discharge reports, and conducted meetings to discuss progress made, or lack thereof.
- Ensured motor vehicle safety, and followed transportation policies, traffic safety regulations, and laws.
- Maintained client records and filed them completely and efficiently, meeting the weekly progress report deadline (contact with client and case manager, parenting sessions, nurturing activity, lessons targeted, homework from the Nurturing Parenting Journal, and homework assigned).
- Provided excellent customer service, and exhibited respectful, professional conduct in all communications, including in person, written, and via technology.
- Maintained an established work schedule, with a high level of self-direction, and responsibility.
- Created a safe space for children during difficult times in their lives.
- Mandated Reporter.
- Promoted from Parent Aide to a Nurturing Parenting Practitioner within eight months of employment.
- Testified in court on the parent's progress, or lack of progress, when subpoenaed.
- Assisted individuals in identifying early warning signs of relapse or deterioration to prevent further decline or crises.
Lead Case Aide
Lutheran Social Services of the Southwest
Phoenix, AZ
07.2019 - 05.2021
- Initiated contact with families, case managers, and placements.
- Created parenting plans based on the parent’s diminished parenting capacities.
- Completed intake with parents to discuss the services being rendered.
- Conducted skill sessions, utilizing the parenting plan to help enhance the diminished capacities.
- Taught parenting skills to parents utilizing the parenting curriculum that pertains to the family (The Active Parenting 4th Edition Curriculum, Active Parenting: The First Five Years, Active Parenting: Teens).
- Completed monthly progress reports for ADCS, and the courts to review.
- Created mid-point and discharge reports, and conducted mid-point and discharge meetings.
- Conducted supervised visitation between children in out-of-home care and their parent(s) or family member(s).
- Coordinated transportation with the children’s foster family, transported children to visit parent(s) or guardian(s), and set up transportation for parents and children if needed.
- Ensured motor vehicle safety, and followed transportation policies, traffic safety regulations, and laws.
- Followed ADCS directions regarding the location, frequency, duration, and who may be present during the visit.
- Presented during the entire supervised visit to ensure the safety and welfare of the child(ren).
- Ensured all contact during the visit was within LCA’s hearing and sight at all times, and that discussions were appropriate and understandable.
- Ensured that visitation occurs at times convenient for all parties involved, including evenings and weekends.
- Developed and maintained documentation of client interactions, including the child’s reactions before, during, and after visitation.
- Maintained client records and filed them completely and efficiently, meeting the 24-hour visit report and monthly progress report deadlines.
- Developed and maintained relationships with collaborating agencies, local communities, and congregations.
- Assisted in coordinating special events (Foster Parents Appreciation, Family Fun Events, and shoe drives).
- Assisted with developing written materials for parents, such as handbooks and brochures.
- Provided excellent customer service, and exhibited respectful, professional conduct in all communications, including in person, written, and via technology.
- Maintained an established work schedule, with a high level of self-direction, and responsibility.
- Followed protocol immediately regarding safeguarding the safety, health, and environment of the member, the worker’s workspace, and workplace equipment.
- Maintained the current/renewal status for professional credentials.
- Promoted from Case Aide to Lead Case Aide in less than 60 days.
Family Skills Facilitator
Southwest Network
Phoenix, AZ
12.2017 - 05.2019
- Provided family-centered, direct support services to children, adolescents, and families, including skills enhancement, behavior management, family and community support, and case management.
- Completed an initial assessment and provided ongoing assessments to ensure progress was occurring.
- Collaborated with Child and Family Teams to create service plans focused on the behavioral needs of youth and families.
- Communicated frequently with youth and families to ensure behavioral health needs were met.
- Provided support and services to youth and families, and practiced in a manner that was consistently mindful of the 12 Principles of the Arizona Vision for Children.
- Accurately and thoroughly documented all services and activities in the client’s medical records.
- Provided primarily home and community-based services.
- Crisis management.
- Created behavioral intervention plans, and implemented the plans appropriately.
- Facilitated parenting workshops.
- Taught and served as a role model to parents, the Love and Logic approach.
Lead Teacher
Early Childhood Center
San Angelo, TX
03.2017 - 07.2017
- Prepared children for kindergarten by introducing concepts that they will explore further in elementary school.
- Implemented behavior management strategies to maintain classroom discipline.
- Planned and executed a curriculum targeting different areas of child development, including language, motor skills, and social skills.
- Organized activities so children could learn about the world, explore interests, and develop individual talents.
- Developed schedules and routines to ensure children have enough physical activity, rest, and playtime.
- Kept records of students' progress, routines, and interests.
- Met with parents and guardians to discuss the student's progress and areas requiring improvement.
- Held the highest success rate for potty training toddlers.
- Led students through safety procedures for active shooter and fire drills.
- Served as a mentor for new teachers during their onboarding process.
Therapy Tech I
Mental Health Mental Retardation Services for Concho Valley
San Angelo, TX
02.2016 - 07.2017
- Provided rehabilitative services to adult patients who were homeless, straight out of prison/ jail, had mental disorders, and abused alcohol/substances to develop independence
- Provided daily living, personal hygiene advice/products, social skills training, and behavioral management training.
- Assisted with medication and documented in the patient's chart.
- Kept accurate documentation on each patient, such as hourly behaviors, progress, whereabouts, and the time medication was taken.
- Admitted and discharged patients
- Provided appropriate resources to clients that pertained to housing, employment, therapy, doctors, and dentists.
- Led weekly groups to gather patients as one and discuss their positives and negatives of the week; also held group activities such as coloring, cooking lessons, and job interview preparation.
Patient Access Representative
Shannon Medical Center
San Angelo, TX
07.2013 - 02.2016
- Admitted and discharged patients in a fast-paced emergency room.
- Triage receptionist in the emergency room.
- Updated patient information and processed payments, including cash, check, and credit.
- I was honored as the Top Collector on multiple occasions.
- Verified insurance and pre-certification.
- Obtained pre-authorizations.
- Trained new employees.
- On-call, bi-weekly.
- Provided quality customer service.
- Explained various admission forms and policies, acquiring signatures for consent.
- Stayed current on community-based resources and services useful to patients.
Substitute Teacher
San Angelo Independent School District
San Angelo, TX
09.2012 - 07.2013
- Assisted in the facilitation of daily lessons.
- Provided nutrition for students.
- Assisted in potty training development.
- Created activities to inspire learning.
- Engaged in arts and crafts.
- Gave daily updates to parents on the student's progress.
- Communicated with the head teacher to execute priorities for the school day, and ongoing lesson plans.
- Provided instruction and guidance to students in the absence of a regular teacher.
Education
Glendale Community College
Glendale, AZ01.2025
High School Diploma -
Central High School
San Angelo, TX05.2010
Skills
- Childhood Development
- Teamwork and collaboration
- Behavior management
- Strong Prioritization Skills
- Strong work ethic
- Documentation expertise
- Attentive Listening Skills
- Critical thinking
- Strong Verbal Communication
- Emotional intelligence
- Organizational skills
- Behavioral Intervention Plans
- Microsoft Office Suite
- Case Management
- Type 80 WPM
- Telephone etiquette
- Medical billing
- Patient scheduling
References
Available upon request
Affiliations
- Team Mom for my son's football team
- Psychology Club Psi Beta
Accomplishments
- Wrote a children's book on personality types for a psychology course assignment.
References
References available upon request.
Timeline
Scheduler
Phoenix Children’s Hospital
05.2023 - Current
Patient Access Representative
Phoenix Children’s Hospital
05.2022 - Current
Nurturing Parenting Practitioner
Pinnacle Family Services
06.2021 - 04.2022
Lead Case Aide
Lutheran Social Services of the Southwest
07.2019 - 05.2021
Family Skills Facilitator
Southwest Network
12.2017 - 05.2019
Lead Teacher
Early Childhood Center
03.2017 - 07.2017
Therapy Tech I
Mental Health Mental Retardation Services for Concho Valley
02.2016 - 07.2017
Patient Access Representative
Shannon Medical Center
07.2013 - 02.2016
Substitute Teacher
San Angelo Independent School District
09.2012 - 07.2013
Glendale Community College
High School Diploma -
Central High School
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