Ariana Giron
Rexburg,ID
Summary
Talented employee with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows. Proven skill in resolving problems and adapting well to change. Experienced in recording and keeping accurate reports. Motivated, with good communication skills, engaging personality, and flexible approach. Friendly and anticipating customer needs to facilitate enjoyable experiences.
Overview
2
2
years of professional experience
Work History
Technical Support Representative
24/7 Intouch
10.2021 - 05.2022
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Resolved diverse range of technical issues for customers and end-users across various time zones.
- Managed high levels of call flow and responded to technical support needs.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Researched and identified solutions to technical problems.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Receptionist
Intrapsique Psychological Clinic
01.2019 - 11.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with patients, and updated patient records.
- Handled cash transactions and maintained sales and payments records accurately.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from visitors seeking information.
Food Server
Restaurante Cotzic
10.2018 - 07.2019
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Cultivated warm relationships with regular customers.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
Education
Bachelor of Science - Psychology
Brigham Young University - Idaho
Rexburg, ID12.2027
Skills
- Customer Service
- Service Support
- User Support
- Complaint Resolution
- Technical Issues Analysis
- Appointment Scheduling
- Issue Troubleshooting
- Call Center Operations
- Order Verification
- Supply Restocking
- Food Handling
- Dining Area Maintenance
- Order Accuracy
- Bill Computation
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Technical Support Representative
24/7 Intouch
10.2021 - 05.2022
Receptionist
Intrapsique Psychological Clinic
01.2019 - 11.2019
Food Server
Restaurante Cotzic
10.2018 - 07.2019
Bachelor of Science - Psychology
Brigham Young University - Idaho