Ariana Glass
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Outgoing and friendly delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Online Personal Shopper
Walmart
06.2020 - 01.2023
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Dental Intern
Alist Smiles
07.2020 - 09.2020
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Used internal software to process reservations, check-ins and check-outs.
Server
Studio Movie Grill Epicentre
11.2019 - 03.2020
- Worked with POS system to place orders, manage register accurately through correct billing, payment processing and cash management practices.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Front Desk Receptionist
Orthocare Orthodontics
05.2018 - 10.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used internal software to process reservations, check-ins and check-outs.
- Kept accounts in balance and ran daily reports to verify totals.
- Maintained transaction security by verifying payment cards against identification.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Education
Bachelor of Arts - Mass Communication
North Carolina Central University
Durham, NC05.2026
High School Diploma -
Mallard Creek High School
Charlotte, NC06.2021
Skills
- Fashion Trends Understanding
- Loss Prevention Goals Monitoring
- Completing Purchases
- Providing Feedback
- Control of Expenses
- Verbal and Written Communication
- Conflict Management
- Customer Assistance
Certification
- First Aid/CPR Certified
Timeline
Dental Intern
Alist Smiles
07.2020 - 09.2020
Online Personal Shopper
Walmart
06.2020 - 01.2023
Server
Studio Movie Grill Epicentre
11.2019 - 03.2020
Front Desk Receptionist
Orthocare Orthodontics
05.2018 - 10.2019
Bachelor of Arts - Mass Communication
North Carolina Central University
High School Diploma -
Mallard Creek High School