Summary
Overview
Work History
Education
Skills
Timeline
Manager
Ariana Gonzalez

Ariana Gonzalez

Jonesboro,GA

Summary

Exceptional Loss Prevention Coaching and Customer Service Professional in the retail industry. Highly successful in managing , team building, and safety and theft prevention training. One who demonstrates unparalleled customer service, professionalism, detail-oriented, flexibility, absolute confidentiality, highest degree of ethics and integrity, and relentless hard work to deliver positive results. Prolific manager of multiple projects simultaneously with timely follow-through. Remarkable ability to relate to staff as well as upper management.

Overview

10
10
years of professional experience

Work History

Asset Protections Operation Coach

Walmart
Norcross, GA
08.2021 - Current
  • Mitigating shrink and loss in my store.
  • Ensure safety plans and inclement weather plans for my store and maintain safe work practices.
  • Finding and investigating internal and external theft and interviewing internal and external theft offenders.
  • Updating and implementing a plan for safe guarding high theft merchandise in my store.
  • Keeping up with theft trends in my store and surrounding retail businesses.
  • Teach , train and develop associates on procedures, processes and skills needed to affectively lower shrink and produce a better shopping experience for customers .
  • Assisted customers with product information.
  • Execute safety protocols to protect the store's assets.
  • Conducted investigations related to inventory discrepancies and shrinkage control.
  • Investigated incidents, collected evidence, wrote detailed reports, and made recommendations for corrective action when necessary.
  • Provided assistance in the training of new hires on asset protection procedures.
  • Established relationships with local law enforcement agencies as needed.
  • Respond promptly to all alarms activated within the store.
  • Develop strategies for reducing shrinkage while increasing sales performance.
  • Participated in weekly meetings with management teams to discuss loss prevention topics.
  • Ensured compliance with all applicable laws, regulations, policies, and procedures related to asset protection.
  • Implemented preventative measures such as signage or employee training sessions aimed at deterring theft .
  • Prepared accurate documentation relating to incident reports or investigations conducted by Asset Protection Associates.
  • Maintained safety and security of premises, visitors and employees.
  • Reviewed CCTV footage to obtain evidence of theft.
  • Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
  • Planned, organized and scheduled strategy collaboration with other
  • Built cross-functional relationships with business partners to reduce losses.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Maintained high levels of alertness throughout shifts.

Deterred criminal activity, vandalism and general misconduct by providing expert and highly visible security presence at 3 facilities.

Asset Protection Associate

Walmart
Stone Mountain, GA
06.2018 - 08.2021
  • Executed safety protocols to protect the store's assets.
  • Identified shoplifters and apprehended perpetrators according to company policies.
  • Conducted investigations related to inventory discrepancies and shrinkage control.
  • Performed daily audits of cash registers and ensured accuracy of transactions.
  • Maintained a safe shopping environment by monitoring customer behavior and responding quickly to potential issues.
  • Investigated incidents, collected evidence, wrote detailed reports, and made recommendations for corrective action when necessary.
  • Provided assistance in the training of new hires on asset protection procedures.
  • Established relationships with local law enforcement agencies as needed.
  • Conducted regular security checks throughout the store to identify any areas of concern.
  • Responded promptly to all alarms activated within the store.
  • Ensured compliance with all applicable laws, regulations, policies, and procedures related to asset protection.
  • Analyzed data from various sources such as CCTV footage, POS systems., in order to identify patterns of criminal activity.
  • Reported any suspicious activities and potential shoplifters immediately upon discovery.
  • Controlled reduction of loss inventory by protecting company assets.
  • Maintained safety and security of premises, visitors and employees.
  • Completed patrols of store aisles to provide visible deterrent and check for criminal activity.

Loss Prevention Associate

Ross Dress for Less
Morrow, GA
09.2013 - 06.2014
  • Investigated occurrences of shoplifting, fraud, and other criminal activities on store property.
  • Conducted daily security patrols of store premises to ensure safety and compliance with laws and regulations.
  • Monitored customer activity in the store to identify potential theft or suspicious behavior.
  • Provided guidance to customers regarding store policies and procedures.
  • Assisted in maintaining a safe environment for employees, customers, and visitors.
  • Performed physical searches of individuals suspected of shoplifting or other criminal activities on store property.
  • Ensured efficient operation of security systems such as alarms, cameras, and access control devices.
  • Assisted in training staff members on proper security protocols and procedures.
  • Monitored employee access areas such as backrooms and stockrooms for unauthorized personnel.
  • Provided feedback to management team regarding potential improvements in loss prevention practices.
  • Monitored and supervised customer's activities in store to detect signs of attempted theft.
  • Responded calmly and promptly to emergency conditions, safety hazards and threats to life or property.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Maintained high levels of alertness throughout shifts.
  • Monitored building and property entrances and exits to detect intrusions and protect assets.

Education

High School Diploma -

Morrow High School
Morrow, GA
06.2009

Some College (No Degree) - Physiology

University of Phoenix
Tempe, AZ

Skills

Teaching and Training

Operations Management

Team and Staff Development

Team Building

Asset Management

Event Planning

Timeline

Asset Protections Operation Coach

Walmart
08.2021 - Current

Asset Protection Associate

Walmart
06.2018 - 08.2021

Loss Prevention Associate

Ross Dress for Less
09.2013 - 06.2014

High School Diploma -

Morrow High School

Some College (No Degree) - Physiology

University of Phoenix
Ariana Gonzalez