Ariana Gonzalez
Worcester,MA
Summary
Results-driven Learning and Development Manager with a strong focus on effective communication and organizational development. Demonstrated success in mentoring team members and implementing training programs that enhance employee engagement and satisfaction while streamlining processes for improved efficiency.
Overview
12
12
years of professional experience
Work History
Learning and Development Manager
Ascend Wellness Group
Boston, MA
03.2020 - 01.2026
- Assisted with onboarding new employees by conducting orientation and company-wide or job-specific training.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Identified training needs through employee feedback and performance assessments to enhance overall workforce capabilities.
- Mentored team members to foster professional development and growth.
- Maintained records of all training activities and tracked progress for employees.
- Streamlined processes and introduced new technologies to enhance efficiency and product quality.
- Led training classes and recorded instruction for later use.
Banquet Server
Scarlet Oak Tavern
Hingham, Massachusetts
02.2019 - 08.2022
- Provided prompt, friendly service to all guests during banquets or catered events.
- Maintained cleanliness of work area throughout shift including tables, chairs and floors.
- Assisted with closing duties such as restocking supplies, wiping down surfaces.
- Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.
- Provided excellent customer service by anticipating guests' needs and responding promptly to requests.
- Monitored supply levels and reported needs for replenishment.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Followed proper sanitation guidelines when handling food items.
- Organized payment transactions accurately while providing excellent customer service.
Bartender
Bertuccis Restaurant
Brockton, Massachusetts
03.2014 - 09.2018
- Maintained cleanliness of bar area, ensuring a welcoming environment for guests.
- Collaborated with team members to ensure efficient bar operations and enhance customer satisfaction.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Resolved customer complaints in a professional manner.
- Trained new bartenders on drink preparation and customer service standards.
- Processed payments accurately using point-of-sale systems for transactions.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Balanced daily registers and generated sales reports for management.
Education
Associate of Arts - Business Management
Massasoit Community College
Brockton, MA05-2013
Skills
- Employee training
- Performance assessment
- Learning management systems
- OD & talent development
- Process improvement
- Project management
- Effective communication
- Blended learning
- Training material development
- Staff training
- New employee training
- Conflict resolution
References
References available upon request.
Timeline
Learning and Development Manager
Ascend Wellness Group
03.2020 - 01.2026
Banquet Server
Scarlet Oak Tavern
02.2019 - 08.2022
Bartender
Bertuccis Restaurant
03.2014 - 09.2018
Associate of Arts - Business Management
Massasoit Community College