ARIANA GONZALEZ
CHICO,CA
Summary
As a Customer Service Associate with over 5 years of experience, I consistently provided top-notch support to a diverse range of clients while fostering strong relationships and ensuring customer satisfaction. My expertise in problem-solving, managing others, and navigating complex situations enabled me to effectively address and resolve customer issues. My strong communication skills, attention to detail, and commitment to providing excellent service contributed to my success in maintaining high customer retention rates and positive feedback. I continuously develop my skills and knowledge in order to deliver outstanding service and drive customer loyalty. Skilled in team leadership, inventory management, and efficient scheduling that reduce turnaround times and waste while maintaining compliance with health and safety standards. Seeks to apply strong multitasking, attention to detail, and coaching abilities to improve operations and customer experience in a hospitality or facilities role.
Overview
6
6
years of professional experience
1
1
Certification
Work History
LINE ATTENDANT
Dreamcatcher Buffet at Feather Falls Casino & Lodge
- Fostered a welcoming environment for guests, enhancing overall dining experience through attentive service and effective communication.
- Streamlined food preparation processes, reducing wait times and improving customer satisfaction ratings significantly.
- Maintained cleanliness and organization in food stations, ensuring compliance with health standards and enhancing operational efficiency.
HOUSEKEEPING
Private Employer
01.2020 - Current
- Provided exceptional cleaning services, ensuring a pristine environment that boosted guest satisfaction and positive reviews.
- Implemented efficient cleaning schedules, resulting in noticeable improvements in operational efficiency and reduced turnaround times.
- Maintained high standards of cleanliness and organization, leading to measurable improvements in overall facility hygiene.
- Collaborated with team members to enhance service delivery, fostering a positive atmosphere and encouraging shared accountability.
- Developed a system for tracking inventory and supplies, significantly reducing waste and ensuring timely replenishment.
SHIFT LEADER
Pacific Bells
10.2024 - 11.2025
- Maintained accurate inventory records and conducted regular audits, contributing to reduced stock discrepancies and enhanced supply chain efficiency.
- Fostered a positive team environment, mentoring 3-8 staff members to enhance service quality and promote collaborative problem-solving.
- Implemented cash handling procedures that minimized discrepancies, ensuring financial integrity and timely reporting.
- Cultivated strong customer relationships, leading to increased repeat business and elevated customer satisfaction scores.
- Maintained compliance with health regulations by overseeing food safety practices, resulting in consistent high scores on health inspections.
- Nurtured team dynamics by providing ongoing coaching, resulting in improved service delivery and a cohesive work environment.
TEAM MEMBER/DELI PREP COOK/NIGHT COOK
Pilot Flying J
09.2023 - 10.2024
- Provided excellent customer service by actively listening to customer needs, enhancing overall satisfaction and building a loyal clientele.
- Streamlined food preparation processes, improving service speed and ensuring high-quality standards, resulting in positive customer feedback.
- Coordinated with team members during peak hours to maintain efficiency, fostering a strong team dynamic and achieving timely order fulfillment.
MANAGER
Burger King
05.2022 - 04.2023
- Fostered a positive team environment, enhancing morale and collaboration among staff to improve service delivery.
- Streamlined cash management processes, resulting in reduced discrepancies and enhanced financial accuracy.
- Implemented a training program for new hires, increasing operational efficiency and promoting adherence to company standards.
- Analyzed customer feedback to identify service gaps, leading to actionable improvements and heightened customer satisfaction.
- Maintained accurate inventory records and conducted regular audits, contributing to reduced stock discrepancies and enhanced supply chain efficiency.
SHIFT LEAD
J.A Sutherland
08.2021 - 01.2022
- Led a team of five in daily operations, achieving on-time shift completion and enhancing overall productivity.
- Implemented training protocols for new hires, ensuring compliance with safety standards and improving team performance.
- Fostered communication between shifts to streamline handovers, resulting in reduced misunderstandings and improved service quality.
- Maintained accurate inventory records and conducted regular audits, contributing to reduced stock discrepancies and enhanced supply chain efficiency.
Education
Diploma - undefined
Orland High School
Skills
- Spanish (Expert)
- Good Under Pressure
- Excellent Leadership Skills
- Interpersonal Skills
- Critical Thinking
- Leadership Skills
- Organization
- Language Skills
- Proficient cook and baker
- Experienced with managing records
- Patient and friendly
- Strong multitasker
- Adaptable
- Compassionate
- Dependable
- Detail-oriented
- Organized
- Time Management
- Team Building
- Customer Retention
- Conflict Resolution
- Sales Strategy
- Inventory Management
- Customer Engagement
Certification
- MEDICAL BILLING AND CODING
- Career Training Solutions
- Certificate of Completion
- CALIFORNIA FOOD HANDLING COURSE
- StateFoodSafety
- Certificate of training
- Expiration 9/4/2026
- SERVESAFE CERTIFICATION
- ServeSafe National Restaurant Association
- Certificate of Training
- Expires: July 2030
Timeline
SHIFT LEADER
Pacific Bells
10.2024 - 11.2025
TEAM MEMBER/DELI PREP COOK/NIGHT COOK
Pilot Flying J
09.2023 - 10.2024
MANAGER
Burger King
05.2022 - 04.2023
SHIFT LEAD
J.A Sutherland
08.2021 - 01.2022
HOUSEKEEPING
Private Employer
01.2020 - Current
LINE ATTENDANT
Dreamcatcher Buffet at Feather Falls Casino & Lodge
Diploma - undefined
Orland High School