Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ariana Gracia

TX

Summary

Experienced with managing warranty claims and ensuring compliance with company policies. Utilizes strong organizational skills to maintain accurate records and streamline processes. Knowledge of effective communication and problem-solving techniques to enhance customer satisfaction and support team collaboration.

Overview

7
7
years of professional experience

Work History

Warranty Administrator

2-10 Home Buyers Warranty
06.2024 - 12.2024
  • Collaborated with the service department to identify and communicate warranty-covered repairs, enhancing customer satisfaction and creating opportunities to promote additional service solutions.
  • Maintained accurate and organized warranty claim records, ensuring smooth processing that supported a high standard of post-sale service—key to customer loyalty and repeat business.
  • Reviewed warranty repair orders for accuracy and completion, minimizing delays and reinforcing a reliable, trustworthy customer experience.
  • Delivered clear, benefit-driven explanations of warranty coverage to customers, building trust, supporting transparency, and opening conversations around upgrades, extended warranties, or value-added services.

Visit Success Specialist

Papa INC
08.2022 - 01.2024
  • Consistently achieved 100% fulfillment of scheduled company visits by proactively coordinating with Members and conducting strategic outreach to “Pals,” driving increased engagement and service utilization.
  • Acted as a key sales support liaison by confirming appointments, upselling future visits when appropriate, and encouraging same-day bookings to maximize conversion opportunities.
  • Maintained high service standards across calls, texts, and chat, skillfully managing volume and handle time to support operational goals while nurturing strong relationships that contributed to member retention and repeat business.

Outbound Sales Representative

Aspen Media
12.2022 - 12.2023
  • Outbound Dialing Project is a combination of soft-sales and appointment setting in which we are dialing from a list of warm leads provided to us by ARS Rescue Rooter. ARS is a long-term partner of ours that provides heating, plumbing, and cooling needs all around the country. Our job is to see if these individuals are interested in purchasing a tune-up for their heating or cooling unit in their home and in turn scheduling an appointment for a technician to come out and perform that service.

Contact Center Representative

All Web Leads
06.2022 - 08.2022
  • Handled high-volume inbound and outbound calls to qualify consumer insurance needs, using consultative questioning to match them with the most suitable licensed agents—driving lead conversion and sales pipeline growth.
  • Executed timely follow-up calls to ensure consumer satisfaction, address unresolved needs, and re-engage prospects—contributing to improved close rates and retention.
  • Collaborated closely with leadership and team members via daily chat communication, sharing insights and updates to support real-time strategy adjustments and meet performance goals.

Senior Benefit Unit

Florida Blue (ACT)
08.2021 - 08.2022
  • Collaborated with facility billers to ensure accurate billing protocols, enhancing client trust and supporting smooth revenue processes.
  • Provided tailored support to clients by addressing questions related to eligibility, benefits, and service options—reinforcing satisfaction and long-term loyalty.
  • Reviewed claims and authorizations, processed appeals and grievances, and verified benefits to ensure clients received timely, accurate information—building confidence in services offered.
  • Created and mailed clear, benefit-focused letters to clients, helping them understand their coverage and promoting transparency.
  • Supported account maintenance through timely updates to client contact details and password resets, ensuring continued engagement with digital tools and services.

Providers Benefit Unit

ACT - Blue Cross Blue Shield
03.2020 - 08.2021
  • Communicated proactively with healthcare providers to verify client insurance coverage, ensuring smooth billing processes and reinforcing trust in service delivery.
  • Confirmed facility and provider network participation to support accurate coverage expectations—helping prevent client drop-off and supporting continuity of care.
  • Advised providers on client eligibility and benefit requirements, acting as a reliable point of contact and strengthening provider-client relationships.
  • Submitted prior authorizations and appeals for denied claims, showcasing persistence and solution-focused follow-through to maximize approved services.
  • Applied knowledge of ICD-10, CPT, and HCPCS codes to align services with covered benefits, driving billing accuracy and reducing revenue loss.

Server

Las Comadres
01.2018 - 03.2020
  • Provide excellent customer services.
  • Greet customers and present menus.
  • Deliver checks and collect payments.
  • Cooperate and communicate with all serving and kitchen staff.
  • Adhere to all relevant health department rules/regulations and all customer service guidelines.

Education

High School Diploma -

Harlingen High School North
Harlingen, TX
05-2019

Skills

  • Claims processing
  • Warranty analysis
  • Records maintenance
  • Customer Service
  • Appointment booking
  • Microsoft office, Excel, Word, PowerPoint Etc
  • Data entry
  • Attention to detail
  • Critical thinking
  • Active listening

Timeline

Warranty Administrator

2-10 Home Buyers Warranty
06.2024 - 12.2024

Outbound Sales Representative

Aspen Media
12.2022 - 12.2023

Visit Success Specialist

Papa INC
08.2022 - 01.2024

Contact Center Representative

All Web Leads
06.2022 - 08.2022

Senior Benefit Unit

Florida Blue (ACT)
08.2021 - 08.2022

Providers Benefit Unit

ACT - Blue Cross Blue Shield
03.2020 - 08.2021

Server

Las Comadres
01.2018 - 03.2020

High School Diploma -

Harlingen High School North

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