Ariana Gracia

• Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
• Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
• Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
• Promoted transparency with customers by providing detailed explanations of their home builder's warranty coverage during the submissions of claims.

• Mainly devoted to filling a hundred percent of the company's visits. Assisting "Pals" and members by confirming visits with Members and outreach to Pals to book same day or future visits.
• Efficiently balance call volume and handle time while providing high quality service during all types of communication, including but not limited to calls, texts, and chat, in accordance with company policies and procedures.

• Outbound Dialing Project is a combination of soft-sales and appointment setting in which we are dialing from a list of warm leads provided to us by ARS Rescue Rooter. ARS is a long-term partner of ours that provides heating, plumbing, and cooling needs all around the country. Our job is to see if these individuals are interested in purchasing a tune-up for their heating or cooling unit in their home and in turn scheduling an appointment for a technician to come out and perform that service.

• Engage in inbound and outbound calls with consumers looking to compare insurance rates. Ask qualifying questions to match them with the best insurance agent for their needs.

• Complete follow up calls, inquiring about the consumer's experience and making sure their needs were met. Help consumers get connected with the right agent and record information about their experience.

• Remain in frequent communication with leadership. Communicate with your team daily through chat.

• Actively Communicate with facility billers about the protocols, and how to bill clients correctly.
• Assist clients to their questions which include status about eligibility requirements.
• Review claims, authorizations, I put in appeals and grievances, verify member benefits.
• Mail clients a letter providing explanation of benefits.
• Updates to contact information resetting passwords to online accounts.

• Actively Communicate with providers verifying client's insurances for billing purposes.
• Verify that facility and providers are in network.
• Assist providers to their questions which include status about eligibility requirements for clients.
• Submit prior authorities to RX.
• Submit appeals for denials.
• Utilize IDC-10 codes that were covered by insurances, CPT, HCPCS.

• Provide excellent customer services.
• Greet customers and present menus.
• Deliver checks and collect payments.
• Cooperate and communicate with all serving and kitchen staff.
• Adhere to all relevant health department rules/regulations and all customer service guidelines.