Ariana Guay
Poland
Summary
Customer-focused professional with a strong record of upholding safety standards through meticulous attention to detail. Excels in high-pressure environments, effectively managing multiple tasks and heavy workloads. Committed to delivering exceptional customer service while ensuring full compliance with local regulations. Proven leader dedicated to team building and fostering a culture of accountability and ethical conduct.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Personal Support Specialist
Bolster Heights Residential Care
Auburn
01.2024 - Current
- Assisted residents with daily living activities and personal care to enhance quality of life.
- Monitored resident health, reporting changes promptly to nursing staff.
- Maintained clean, safe environments for residents in compliance with safety protocols.
- Developed positive relationships with residents and families to foster trust.
- Documented care provided in resident records with precision and accuracy.
- Collaborated with team members to effectively address resident needs.
- Adhered to infection control standards consistently to ensure safety.
- Participated in continuing education programs to improve job performance.
Server/Hostess Trainer
Otto Pizza
Auburn
06.2023 - 12.2024
- Provided excellent customer service to enhance dining experience.
- Assisted in training new servers on restaurant protocols.
- Resolved customer complaints with professionalism and care.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Followed health safety guidelines when preparing and serving food products.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Sales Associate
Chipman Farm
Poland
06.2021 - 07.2023
- Delivered exceptional customer service by greeting customers and addressing inquiries.
- Processed sales transactions accurately and efficiently at point of sale.
- Maintained organized store displays, ensuring products remained well-stocked.
- Educated customers on farm products, promoting sustainable practices and local sourcing.
- Collaborated with team members to improve overall customer service and operational efficiency.
- Resolved customer issues promptly to foster loyalty and satisfaction.
- Provided knowledgeable recommendations to assist customers with product selection.
Live-Out Nanny
Private Care (Contact Available Upon Request)
Poland
06.2020 - 08.2020
- Supervised daily activities to ensure safety for multiple children in home environment.
- Organized educational games and activities that promoted cognitive development.
- Maintained clean, organized play area to enhance children's safety and enjoyment.
- Communicated progress and behavior effectively to parents and guardians.
- Developed strong relationships with children to foster trust and emotional security.
- Ensured constant safety while managing care for several children simultaneously.
Education
High School Diploma -
Edward Little High School
Auburn05-2024
Skills
- Resident care and health monitoring
- Infection control and safety awareness
- Care documentation and records maintenance
- Team collaboration and conflict resolution
- Effective communication skills
- Customer service and client confidentiality
- Attention to detail and time management
- Training and development strategies
- Technology proficiency and multitasking
- Problem-solving and incident reporting
- Strong ethics in practice
Certification
Personal Support Specialist
Timeline
Personal Support Specialist
Bolster Heights Residential Care
01.2024 - Current
Server/Hostess Trainer
Otto Pizza
06.2023 - 12.2024
Sales Associate
Chipman Farm
06.2021 - 07.2023
Live-Out Nanny
Private Care (Contact Available Upon Request)
06.2020 - 08.2020
High School Diploma -
Edward Little High School