Ariana Hall
Experienced Customer Service Advocate
Taylor,MI
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Strong history of meeting company needs with consistent and organized practices. As well as being skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Very hardworking and reliable with strong ability with computer skills. Highly organized, proactive and punctual with team-oriented mentality.
Overview
2
2
years of professional experience
Work History
Crew Member
Wendy's
Taylor, MI
09.2023 - 01.2024
- Maintained high standards of customer service during high-volume, fast paced operations
- Assembled food orders while maintaining appropriate portion control
- Operated cash registers, as well as maintaining the drive-thru ; taking orders for drive-thru , making sure everything was bagged properly
- Always made sure everything was stocked, and in an orderly manner.
- Educated customers on menu items, product ingredients and nutritional values.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Resolved customer complaints in a professional manner.
- Checked expiration dates on all products before serving them to customers.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Served food quickly for positive guest experiences.
Quality Inspector/Computer Operator
D'Vine Cookies
Taylor, MI
06.2022 - 01.2023
- Reported any nonconforming parts to Quality Manager or Production Supervisor.
- Monitored production process to ensure quality control standards are met at all times.
- Investigated complaints regarding product quality and recommended changes in process or design to prevent recurrence.
- Ensured that all safety procedures were followed while inspecting materials or products.
- Prepared large batches of dough for a variety of different cookies.
- Measured out ingredients accurately to ensure consistent product quality.
- Monitored temperature of ovens and adjusted accordingly to maintain consistency in baking times.
- Inspected finished products before packaging them up for sale.
- Rotated stock as needed to keep freshness intact.
- Performed data entry tasks, including updating customer information in databases.
- Managed email accounts by creating aliases, forwarding emails or resetting passwords.
- Identified opportunities to reduce risks and decrease costs of services provided.
Manager/Cake Decorator
Aya's Sweets
Dearborn, MI
05.2021 - 08.2021
- Baked cakes and cookies on a timely manner before the team arrived in the morning.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Provided leadership during times of organizational change or crisis situations.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Organized supplies to ensure efficient workflow during cake decorating process.
- Ensured all tools were sanitized prior to beginning each project.
- Assembled multiple tiers of cakes with precision and stability.
Cashier/Sandwich Maker
Cantoro Italian Market
Romulus, MI
10.2019 - 03.2020
- Restocked, rearranged & organized merchandise in front lanes to drive product sales
- Promoted customer loyalty & consistent sales by delivering friendly service and knowledgeable assistance
- On busier days I would also help with the food section & make subs / warm up food.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Certified Nursing Assistant
Bon secour Maria Manor
Saint Petersburg, FL
03.2019 - 07.2019
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Answered call lights promptly and responded to patient needs accordingly.
- Most importantly I delivered my passionate support & assistance to my residents and their families.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Observed patients for any changes in their physical or mental condition.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Cleaned and sanitized patient rooms according to established protocols.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
Assistant Manager/Tropical Smoothie Cafe
Tropical Smoothie Cafe
Pinellas Park, FL
09.2018 - 03.2019
- Managed customer service inquiries and complaints in a timely manner.
- Generated reports to track productivity and identify errors in data entry process.
- Accurately entered and updated customer data into the company database system.
- Resolved conflicts between team members in an effective manner.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Directed and supervised team of 6-8 employees in daily operations.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
Courtesy Clerk
Kroger
Taylor, MI
01.2016 - 04.2016
- Greeted customers and provided assistance in locating items.
- Maintained cleanliness of checkout area by sweeping floors and cleaning bathrooms / bottle room.
- Provided excellent customer service by being friendly and courteous at all times.
- Carried out special orders requested by customers promptly and efficiently.
- Assisted with price checks, go-backs, and replenishing supplies.
- Took unwanted items from checkout to proper location.
- Retrieved carts from returns and parking lot.
- Cleaned up spills, collected trash and swept and mopped floors.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Education
High school or equivalent -
Monroe High School
05-2018
Skills
- Microsoft Office expertise / Microsoft Outlook
- Word Processing
- Document processing
- Typing 40 WPM
- Collecting information
- Proofreading
- Data Entry
- Analysis skills
- Customer Service-Oriented / Communication Skills
- Strong interpersonal skills
- Food Preparation
- Assistant Manager Experience
- Cake Decorating
- Quality Inspection / Quality Assurance
- Food Production
- Packaging
- Food Safety
- Cleaning Experience
- Typing
- Customer service
- Front desk
- Forklift
- Restaurant experience
- Leadership
- Office management
- Cash handling
- Transportation management systems
- Management
- Assistant manager experience
- Quick service & fast food restaurant
- Manufacturing
- Conflict management
- Scheduling
- Sales expertise
- Multi-Task Management
- Certified Nursing Assistant
References
References available upon request.
Timeline
Crew Member
Wendy's
09.2023 - 01.2024
Quality Inspector/Computer Operator
D'Vine Cookies
06.2022 - 01.2023
Manager/Cake Decorator
Aya's Sweets
05.2021 - 08.2021
Cashier/Sandwich Maker
Cantoro Italian Market
10.2019 - 03.2020
Certified Nursing Assistant
Bon secour Maria Manor
03.2019 - 07.2019
Assistant Manager/Tropical Smoothie Cafe
Tropical Smoothie Cafe
09.2018 - 03.2019
Courtesy Clerk
Kroger
01.2016 - 04.2016
High school or equivalent -
Monroe High School