Ariana Henry
Lawrenceville,US
Summary
Seasoned in enhancing customer experiences at Carrabba's Italian Grill, I excel in fast-paced environments, skillfully balancing guest flow with meticulous attention to detail, while also being a fast learner. Adequate at office operations and guest relations, I bring proven expertise in sales and marketing with a flair for fostering client loyalty. Not only that, I'm a hardworking candidate well-versed in the hospitality industry. Experienced in providing exceptional customer service to guests and ensuring efficient operations within any environment. Along with the capability of committing to developing a strong working relationship with all team members, I have proven to be an exceptional team player. All with one goal, to promote and provide the utmost optimal service I can offer.
Overview
2
2
years of professional experience
Work History
Server Assistant
Carrabba' Italia Grill
Lawrenceville, Georgia
02.2024 - Current
- Provided excellent customer service to ensure a pleasant dining experience for all patrons.
- Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
- Followed health code standards while handling food and beverage items.
- Assisted in training new server assistants on job responsibilities and procedures.
- Demonstrated ability to multi-task by performing additional duties as assigned.
- Collaborated with team members to achieve daily goals within specified time frame.
- Delivered exceptional customer service through friendly interactions with guests.
- Carried food orders to specific restaurant tables and served guests.
- Maintained up-to-date menu knowledge to accurately answer guest questions.
Restaurant Hostess
Carrabbas Italian Grill
Lawrenceville, Georgia
11.2023 - Current
- Supported servers and bussers through high-volume shifts with food running and table clearing
- Greeted customers promptly and courteously upon their arrival to the restaurant
- Monitored restaurant activity to determine seating and dining flow
- Helped bus tables and ran food to patrons during high-volume periods
- Maintained a professional appearance at all times while adhering to the dress code policy
- Managed the seating chart efficiently by rotating tables as needed during busy periods.
Receptionist
Johnson's Medical Transport
Atlanta, US
08.2022 - 11.2023
- Schedule and confirm appointments
- Answer and direct incoming calls
- Serve visitors by greeting, welcoming, and directing to appropriate location
- Update and record customer or client information to maintain accounts
- Maintain daily calendars, set appointments with clients, and plan daily office events
- Greeted visitors warmly and ensured they had a positive experience
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions
- Answered phones professionally in accordance with organizational protocols.
Sales Associate
Zumiez
Atlanta, US
11.2022 - 04.2023
- Help customers find specific products, answer questions, and offer product advice
- Engage customers in friendly, professional dialogue to determine needs
- Complete daily recovery tasks to keep areas clean and neat for maximum productivity
- Collect payments and provide accurate change
- Work with fellow sales team members to achieve group targets
- Develop trusting relationships with customers by providing topnotch customer service to meet their needs
- Assisted customers with product selection to ensure customer satisfaction
- Engaged with guests to understand and anticipate customer service needs
- Performed cash register operations accurately according to company guidelines.
Education
Bachelor of Science - Nursing
Georgia Gwinnett College
Lawrenceville05.2027
High School Diploma in US -
Peachtree Ridge High School
GA01.2005
Skills
- Office equipment operations
- Meticulous and organized
- Excellent customer care and service skills
- Housekeeping and cleaning skills
- Excellent attention to detail
- Display Setup
- Flexible Schedule
- Handling Complaints
- Server Support
- Sales and Marketing
- Greeting guests
- Multitasking
- Problem solving
Languages
- French, Conversational
- Spanish, Beginner
Timeline
Server Assistant
Carrabba' Italia Grill
02.2024 - Current
Restaurant Hostess
Carrabbas Italian Grill
11.2023 - Current
Sales Associate
Zumiez
11.2022 - 04.2023
Receptionist
Johnson's Medical Transport
08.2022 - 11.2023
Bachelor of Science - Nursing
Georgia Gwinnett College
High School Diploma in US -
Peachtree Ridge High School
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