Ariana Hernandez
Katy,TX
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
4
4
years of professional experience
Work History
Repair Technician
Reliable4You
04.2024 - 08.2024
- Maintained inventory of repair supplies and ordered parts.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Increased repair success rates, utilizing advanced troubleshooting techniques and tools.
- Inspected and tested, repaired and refurbished products for proper operation.
- Maintained detailed records of repairs, parts inventory, and warranty information for accurate documentation purposes.
Sales Representative
AT&T Wireless
08.2023 - 03.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Stayed up-to-date with industry trends
Server
Texas Roadhouse Steakhouse
09.2022 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Crew Member Trainer
Raising Cane's
02.2020 - 07.2022
- Trained other employees in customer service, food safety, and performance requirements.
- Mentored new hires, helping them acclimate to the company culture quickly and efficiently.
- Set positive example for team members by providing high-quality, efficient service.
- Maintained current knowledge of all team position requirements.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Education
High School Diploma -
Morton Ranch High School
Katy, TX05.2022
Skills
- Customer Service
- Mechanical skills
- Safety Requirements
- Organizational Skills
- Adaptability
Timeline
Repair Technician
Reliable4You
04.2024 - 08.2024
Sales Representative
AT&T Wireless
08.2023 - 03.2024
Server
Texas Roadhouse Steakhouse
09.2022 - 08.2023
Crew Member Trainer
Raising Cane's
02.2020 - 07.2022
High School Diploma -
Morton Ranch High School
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