Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ariana Hidalgo

Gainesville,VA

Summary

Dynamic Shift Lead Manager with a proven track record at Walgreens, excelling in team motivation and employee training. Recognized for enhancing customer satisfaction through effective complaint resolution and maintaining workplace safety. Skilled in accurate money handling and fostering a collaborative environment, driving team performance and operational success.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Shift Lead Manager

Walgreens
05.2023 - Current
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
  • Collaborated with other managers to develop cross-functional strategies for improving business performance.
  • Contributed to a positive workplace culture by fostering open communication and collaboration among team members.
  • Evaluated team member performance regularly, identifying areas for improvement as well as recognizing exceptional contributions to the organization''s success.

Shift Leader

Tropical Smoothie
09.2021 - 04.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.

Education

Associate of Science - Biology

Northern Virginia Community College
Manassas, VA
05-2026

Certificate - Clinical Medical Assisting

Stepful
Online
09-2025

Skills

  • Team motivation
  • Workplace safety
  • Employee training
  • Policy enforcement
  • Opening and closing procedures
  • Accurate money handling
  • Team development
  • Delegating work
  • Training and mentoring
  • Handling customer complaints
  • Interpersonal skills
  • Decision-making

Certification

  • Certified Clinical Medical Assistant, Stepful - Graduate September 2025

Timeline

Shift Lead Manager

Walgreens
05.2023 - Current

Shift Leader

Tropical Smoothie
09.2021 - 04.2023

Associate of Science - Biology

Northern Virginia Community College

Certificate - Clinical Medical Assisting

Stepful

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