Ariana Higareda
San Antonio,TX
Summary
Reliable Intern studying dentist assistant, seeks an internship opportunity to expand skills and gain valuable real-world experience. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Dedicated team player with hardworking and resourceful approach. Bilingual so I will be able to help twice as more.
Overview
2
2
years of professional experience
Work History
Cashier Team Lead
Jack In The Box
03.2023 - Current
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Quickly and accurately counted drawers at start and end of each shift.
- Maintained stock to meet expected customer demand.
- Educated employees on register use, merchandising, and customer service.
- Facilitated and logged store opening, closing, and shift changes.
Call Center Representative
Veri Cast
12.2022 - 03.2023
- Responded to customer calls to answer questions about products and services.
- Boosted customer service satisfaction ratings through consistent quality control.
- Educated customers on company systems, form completion, and access to services.
- Investigated and resolved customer inquiries and complaints quickly.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Cashier Team Lead
KFC
11.2021 - 10.2022
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Communicated with customers and team members to solve problems.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Restocked and organized merchandise in front lanes.
- Received and processed customer payments.
- Interpreted and enforced operating instructions, procedures and safety rules.
- Trained team members on cash register operation and cash handling.
Education
High School Diploma -
Sandra Day O'connor High School
Helotes, TX06.2020
Skills
- Issue Resolution
- Operations Support
- Stocking and Replenishing
- Staff Training
- Spanish Speaking
- Very good at multitasking
- Equipment Preparation
- Opening and Closing Procedures
- Advising and Coaching
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier Team Lead
Jack In The Box
03.2023 - Current
Call Center Representative
Veri Cast
12.2022 - 03.2023
Cashier Team Lead
KFC
11.2021 - 10.2022
High School Diploma -
Sandra Day O'connor High School