Ariana Hill
Jacksonville,Florida
Summary
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Overview
6
6
years of professional experience
Work History
Client Services Representative
Strategic Financial Solutions
06.2023 - Current
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Developed and implemented customer service policies and procedures to apply best practices and establish quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Offered troubleshooting advice to assist customers with technical issues and navigate smooth process.
- Communicated with clients regarding account services, statements, and balances.
- Collaborated with other departments to develop ways to increase customer satisfaction.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Customer Service Representative
ComPsych
07.2021 - 05.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
Customer Service Representative
Turner Pest Control
10.2020 - 04.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Promoted available products and services to customers during service, account management, and order calls.
- Managed timely and effective replacement of damaged or missing products.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Retention Specialist
Comcast
06.2017 - 04.2020
- Built constructive customer relationships to improve loyalty and recommendations.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Identified changing customer needs and adapted service strategies to meet them.
- Evaluated current customer retention strategies and recommended improvements.
- Developed new strategies for customer retention activities.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Collaborated with managers to identify and address employee relations issues.
- Developed and monitored employee recognition programs.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
- Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
Education
Associate of Arts -
Florida State College At Jacksonville
Jacksonville, FLHigh School Diploma -
Westside High School
Jacksonville, FLSkills
- Customer Support
- Territory Assignments
- Outbound Calling
- Investment Accounting
- Financial Consulting
- Information Updates
- Client Needs Assessment
- Funds Transfer
- Call Triage
- Asset Allocation
- Payment Processing
- Answering Research Questions
- Microsoft Office
- System Documentation
- Benefits Determination
- Member Relationship Management
- Account Management
- Client Relations
Timeline
Client Services Representative
Strategic Financial Solutions
06.2023 - Current
Customer Service Representative
ComPsych
07.2021 - 05.2023
Customer Service Representative
Turner Pest Control
10.2020 - 04.2021
Retention Specialist
Comcast
06.2017 - 04.2020
Associate of Arts -
Florida State College At Jacksonville
High School Diploma -
Westside High School