Ariana Hines

• Patrolled assigned areas to deter unauthorized activity and maintain secure environments.
• Monitored surveillance systems and access points for suspicious behavior or safety risks.
• Responded promptly to alarms, disturbances, and emergencies with sound judgment.
• Completed detailed incident reports and maintained accurate shift documentation.
• Coordinated with law enforcement and site personnel during critical incidents.
• Enforced site security procedures, visitor controls, and access restrictions consistently.
• Responded quickly to incidents and assessed active situations for security concerns.
• Cooperated with security personnel and law enforcement to share information and coordinate responses to security incidents.

• Managed inbound and outbound customer calls with professionalism and accuracy.
• Documented account details and call outcomes in CRM systems.
• Assisted customers with product information, service requests, and billing inquiries.
• Resolved concerns promptly while maintaining compliance with call center procedures.
• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.

Motivated and detail-oriented aspiring paralegal currently pursuing an education in paralegal studies. Developing knowledge of legal terminology, legal research, civil litigation, court procedures, and legal ethics. Strong communication, organization, time management, and documentation skills. Seeking an entry-level Legal Assistant or Paralegal Assistant position to apply academic knowledge, gain hands-on legal experience, and support attorneys and legal teams.