Ariana Holguin
Brighton,CO
Summary
Developed outstanding communication and organizational skills in a fast-paced, customer-focused environment. Skilled in managing schedules, handling inquiries, and providing top-notch service. I want to transition into a new field where these transferable skills can contribute to team success and overall efficiency—motivated professional with extensive experience in customer service, sales, and administrative tasks.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Volleyball Coach
Lobos Volleyball Club
10.2023 - Current
- Created positive and encouraging environment to motivate athletes to give best efforts.
- Provided guidance and mentorship to volleyball athletes to help reach full potential.
- Established a supportive environment that encouraged growth, accountability, sportsmanship among players.
- Ensured athlete safety during practices and competitions by following proper protocols and guidelines.
- Worked individually with players when struggling to enhancer confidence and strengthen court skills.
- Monitored and evaluated performance of athletes to identify weaknesses and provide feedback for further improvement.
- Expanded community outreach with youth volleyball clinics, increasing youth participation in the sport.
- Motivated athletes to continually improve their skills both on and off the court, resulting in increased success at competitive events.
- Researched and implemented new training methods and technologies to increase athleticism.
- Reviewed and updated game strategies and techniques to optimize training sessions.
- Facilitated group coaching sessions and provided individual coaching support.
- Developed players'' teamwork abilities by organizing team-building activities and fostering a positive team culture.
- Organized travel logistics for away games, ensuring efficient transportation arrangements for all team members.
- Consistently led teams to playoff appearances through effective coaching techniques and strong leadership skills.
- Prepared athletes for special competitions and tournaments.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Stretched, warmed up, and completed conditioning exercises properly to reduce injuries.
- Assisted in fundraising efforts to support the volleyball program, enabling the purchase of new equipment and uniforms.
- Developed and implemented useful and progressive training plans to improve skills of athletes of all ages and abilities.
- Encouraged clients to find creative solutions to problems and maintain motivation.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
- Developed and maintained network of professional resources to refer clients to.
- Provided guidance to clients in overcoming challenges and identifying opportunities.
- Developed and delivered presentations to educate clients on topics related to coaching.
- Assisted clients in setting and achieving personal and professional goals.
- Streamlined communication between players, parents, and staff through the use of online platforms and regular meetings.
- Assisted in developing marketing materials to promote coaching services.
- Cultivated culture of continuous improvement, encouraging players to set and achieve personal and team goals.
- Facilitated scouting and recruitment of promising talent, significantly strengthening team's future prospects.
- Developed players' technical skills with targeted training sessions, leading to significant improvement in their performance.
- Established successful mentorship program, pairing experienced players with newcomers to accelerate their integration and learning.
- Achieved notable reduction in player injuries by implementing comprehensive injury prevention and recovery protocol.
Eyelash Extension Technician
LashesbyAri
06.2023 - Current
- Handled scheduling efficiently, maximizing appointment availability while avoiding overbooking or double-booking situations.
- Maintained a clean and organized work station, ensuring a comfortable and sanitary environment for clients.
- Contributed to increased social media presence by sharing before-and-after photos showcasing outstanding eyelash extension transformations.
- Addressed any client concerns promptly and professionally, ensuring total satisfaction with their eyelash extension experience.
- Recommended flattering style and color of eyelashes to enhance client's natural appearance.
- Increased drama of looks by completing lash lifts and tints for clients.
- Created unique looks matching individual client preferences and budgets.
- Used social media platforms to promote salon and services.
- Reduced appointment times with efficient application processes, resulting in higher client turnover.
- Explained and demonstrated eyelash extension to hesitant guests to increase confidence in process.
- Sanitized and sterilized equipment as required by law and company policy.
- Educated clients on proper maintenance techniques for their extensions, resulting in fewer issues or complaints.
- Stayed updated on industry trends and new products, ensuring the salon offered cutting-edge services.
- Utilized exceptional customer service skills throughout lash consultations and services.
- Followed correct processes to apply lash extensions to clients' natural lashes.
- Followed strict safety standards to protect clients from injury or infection.
- Developed creative techniques to provide clients with latest hairstyles.
- Maintained regular client list and successfully handled walk-in customers.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Developed customized aftercare plans for each client, promoting long-lasting results and reducing the need for touchup's.
- Improved client retention by fostering strong relationships through attentive listening and personalized recommendations.
- Enhanced client satisfaction by providing high-quality eyelash extension services tailored to individual needs.
- Kept workspace clean, organized and well-stocked for upcoming appointments.
- Provided pre- and post-service consultations to accurately assess clients' needs.
Administrative Assistant
APA Contracting
05.2022 - 11.2024
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted coworkers and staff members with special tasks on daily basis.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Established administrative work procedures to track staff's daily tasks.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
Receptionist
Ford Dealership
12.2023 - 10.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Answered central telephone system and directed calls accordingly.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Assisted with planning office events and meetings for smooth execution.
- Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
- Improved office organization with meticulous management of appointment scheduling and client databases.
- Enhanced visitor experience by providing detailed information and assistance as needed.
Barista
Starbucks
04.2023 - 11.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Followed exact recipes for mixing and preparing beverage and food items.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Helped management keep adequate supply on hand by notifying of shortages.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Promoted additional items with beverages, increasing store sales.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Packaged bagels, muffins and other food items for customer purchase.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Created seasonal beverage menu, driving increased interest and sales during holiday periods.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Developed new employee onboarding program, accelerating training process and improving new hire performance.
- Streamlined ordering process, reducing wait times and increasing customer satisfaction.
- Boosted team morale and efficiency with regular training sessions on new coffee preparation techniques.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Led monthly coffee tasting events to educate customers on different coffee varieties and brewing methods, increasing sales of premium products.
- Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
- Enhanced customer experience by crafting customized beverage orders to meet individual preferences.
- Elevated coffee quality and consistency using precise measurements and techniques for every order.
Cashier
Del Taco
03.2022 - 07.2022
- Greeted customers entering store and responded promptly to customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Operated cash register to record transactions accurately and efficiently.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled cash with high accuracy and took care to check bills for fraud.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Learned duties for various positions and provided backup at key times.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Education
Metropolitan State University of Denver
Denver, CO05-2028
High School Diploma -
Brighton Highschool
Brighton, CO05-2024
Skills
- Motivational leadership style
- Skills assessments
- Strategic planning
- Workspace organization
- Upselling services
- Customer service
- Data entry
- Computer skills
- Office administration
- Organization skills
- Time management
- Telephone skills
- Friendly and outgoing
- Attention to detail
- Team player
Certification
- Esthetician License - Colorado Board of Cosmetology.
- Eyelash Extension Certification
- SafeSport Training Certificate – U.S Center for SafeSport.
- Barista Basics Certificate
- Health and Safety for Food Handlers Certification - ServSafe.
- First Aid/CPR/AED Certification - American Red Cross.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Receptionist
Ford Dealership
12.2023 - 10.2024
Volleyball Coach
Lobos Volleyball Club
10.2023 - Current
Eyelash Extension Technician
LashesbyAri
06.2023 - Current
Barista
Starbucks
04.2023 - 11.2023
Administrative Assistant
APA Contracting
05.2022 - 11.2024
Cashier
Del Taco
03.2022 - 07.2022
Metropolitan State University of Denver
High School Diploma -
Brighton Highschool
Similar Profiles
Elisa MartinezElisa Martinez
Assistant Coach at City Beach Volleyball Club - Volleyball CoachAssistant Coach at City Beach Volleyball Club - Volleyball Coach
Sophia MasonSophia Mason
Club Volleyball Asisstant Coach at Club Solano Volleyball ClubClub Volleyball Asisstant Coach at Club Solano Volleyball Club
Tate LutuTate Lutu
Volleyball Coach at Club, HI Intensity Volleyball ClubVolleyball Coach at Club, HI Intensity Volleyball Club