Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Ariana Holguin

Brighton

Summary

Confident student passionate about learning new skills. Ambitious and driven individual ready and willing to work hard and learn from professionals. Brings outstanding customer service and communication skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Teller

Bank of Colorado
Brighton
01.2025 - Current
  • Processed customer transactions and maintained accurate cash drawer balance.
  • Assisted customers with account inquiries and provided information on services.
  • Operated banking software to manage transactions and account details efficiently.
  • Ensured compliance with bank policies and procedures during daily operations.
  • Collaborated with team members to enhance customer service experience.
  • Identified customer needs and promoted relevant banking products effectively.
  • Resolved customer complaints by offering suitable solutions in a timely manner.
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Balanced cash drawers on a daily basis.
  • Handled large volumes of currency quickly and accurately with minimal errors.
  • Answered customer inquiries regarding bank products and services.
  • Maintained confidentiality of all customer records and information according to company policies.
  • Verified customers' identification to ensure compliance with laws and regulations.
  • Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
  • Explained account information to customers in detail as needed.
  • Identified fraudulent activity or suspicious behavior immediately reported it to management.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Continuously updated knowledge about banking products, services, policies and regulations.
  • Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
  • Trained employees on cash drawer operation.
  • Maintained accurate records of all transactions and customer interactions.
  • Identified transaction errors when debits and credits did not balance.
  • Resolved problems or discrepancies concerning customers' accounts.
  • Verified amounts and integrity of every check or funds transfer.
  • Liaised between bank branches regarding best practices and operations.

Coach

LOBOS
Westminster
09.2023 - Current
  • Designed training programs to enhance athlete skills and performance.
  • Provided individual coaching sessions to address specific player needs.
  • Developed game strategies to improve team competitiveness and effectiveness.
  • Organized practice schedules to maximize training efficiency and player availability.
  • Facilitated team meetings to promote communication and collaboration among players.
  • Mentored and encouraged youth to develop strong work ethic by being positive role model and regularly practicing skills.
  • Encouraged players with positive reinforcement during game play or practice sessions.
  • Instructed players on proper techniques, strategies, rules and regulations of the sport.
  • Mentored team members in order to build confidence and foster a supportive environment.
  • Communicated rules and expectations to student athletes and performed necessary corrective actions.
  • Established appropriate disciplinary actions when necessary according to established policies.
  • Implemented team practice, meeting and game schedules and communicated important information to players, staff and families.

Administrative Assistant

APA Contracting
Brighton
05.2022 - 12.2024
  • Managed office schedules and appointments for team members and contractors.
  • Coordinated communication between project teams and clients to ensure clarity.
  • Organized project documentation and maintained accurate filing systems for easy access.
  • Assisted in the onboarding process of new employees, providing essential training materials.
  • Maintained inventory of office supplies and ordered replacements as needed to ensure availability.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Answered questions from customers regarding products and services offered by the company.
  • Scheduled appointments between clients and customers and internal staff members.
  • Proofread content for typo-free emails and documentation.
  • Drove customer feedback to deliver information to management for corrective action.

Receptionist

Ford
Brighton
02.2024 - 07.2024
  • Greeted and assisted visitors with professionalism and courtesy.
  • Managed multi-line phone system, directing calls to appropriate departments.
  • Scheduled appointments and maintained calendar for office staff.
  • Prepared and organized documents for meetings and presentations.
  • Performed data entry and maintained accurate records in company database.
  • Coordinated office supply inventory, ensuring availability of essential materials.
  • Communicated with clients via email, addressing inquiries promptly and effectively.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled and confirmed appointments.
  • Greeted visitors and provided them with assistance.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Updated daily log book with information about visitors entering the premises.
  • Scheduled and confirmed appointments and meetings for management team.
  • Prepared welcome packages for new hires.
  • Monitored office supplies inventory and placed orders when necessary.
  • Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
  • Handled customer inquiries and complaints, providing timely and appropriate solutions.
  • Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.

Barista

Starbucks
Brighton
05.2023 - 01.2024
  • Prepared and served high-quality coffee beverages to customers.
  • Operated espresso machines and other equipment for beverage creation.
  • Maintained cleanliness and organization of the workspace and equipment.
  • Assisted customers with menu selections and answered product questions.
  • Collaborated with team members to ensure smooth store operations.
  • Handled cash transactions and processed customer payments accurately.
  • Monitored inventory levels and restocked supplies as needed.
  • Provided friendly, efficient service to enhance customer experience.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Operated cash registers to process customer payments.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Maintained calm demeanor during high-volume periods and special events.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Described menu items to customers and suggested products based on stated preferences.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Ground beans for espresso shots according to individual customer specifications.
  • Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
  • Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
  • Monitored and adjusted inventory levels to minimize waste and ensure availability of popular items.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.

Volunteer

Zion Lutheran Christian Church And School
Brighton
09.2022 - 05.2023
  • Organized community events to promote local engagement and volunteer opportunities.
  • Collaborated with team members to develop outreach strategies and resources.
  • Followed directions from supervisors and completed tasks within appropriate timeframe.
  • Collaborated with other volunteers to create a positive work environment.
  • Helped with prep, set up, and breakdown of community and public events.
  • Offered support and assistance to community members.
  • Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
  • Provided assistance to staff in the daily operations of the organization.
  • Assisted with fundraising efforts, including event planning and donor outreach.
  • Organized and maintained records of volunteer hours and donations.
  • Maintained accurate records and documented client data in company databases.

Cashier

Del Taco
Brighton
11.2022 - 01.2023
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash register balances throughout shifts.
  • Assisted customers with product inquiries and selections promptly.
  • Ensured cleanliness and organization of the checkout area regularly.
  • Collaborated with team members to enhance customer service experience.
  • Handled customer complaints with professionalism and care.
  • Restocked merchandise on shelves and maintained inventory levels daily.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Collected payments and provided accurate change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Processed sales transactions to prevent long customer wait times.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Followed company security procedures for handling large sums of money.
  • Answered customer inquiries regarding store policies and procedures.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Discounted purchases by scanning and redeeming coupons.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Maintained work area and kept cash drawer organized.
  • Built and maintained productive relationships with employees.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.

Education

Bachelor of Science - Current Nursing Student

Metropolitan State University of Denver
Denver, CO

Skills

  • Patient care
  • Clinical assessment
  • Team collaboration
  • Medical documentation
  • Customer service
  • Conflict resolution
  • Bilingual in spanish
  • Listening and comprehension
  • Business development
  • Savvy relationship-builder
  • Approachable
  • Goal-oriented focus
  • Banking product sales
  • Fraud identification
  • Patience and empathy
  • Cash handling and management
  • Stress tolerance
  • Regulatory compliance
  • Safe and vault operation
  • Currency and coin counter
  • Account management
  • Investment product sales
  • Cheerful
  • Friendly
  • Hospitality and accommodation
  • Excellent time management skills
  • Sales expertise
  • Reliable
  • Positive
  • Strong work ethic
  • Excellent communication skills
  • Team leadership
  • Professionalism and courtesy
  • Pleasant and personable

Certification

  • CPR Certification
  • Babysitting Certification
  • Coach Certification

Languages

English
Professional
Spanish
Professional

References

References available upon request.

Timeline

Teller

Bank of Colorado
01.2025 - Current

Receptionist

Ford
02.2024 - 07.2024

Coach

LOBOS
09.2023 - Current

Barista

Starbucks
05.2023 - 01.2024

Cashier

Del Taco
11.2022 - 01.2023

Volunteer

Zion Lutheran Christian Church And School
09.2022 - 05.2023

Administrative Assistant

APA Contracting
05.2022 - 12.2024

Bachelor of Science - Current Nursing Student

Metropolitan State University of Denver

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