Ariana Holness
Brooklyn,NY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling.
Overview
6
6
years of professional experience
Work History
Patient Access Specialist
Atrium Health
08.2022 - 09.2023
- Protected security of medical records to ensure that confidentiality was maintained
- Scanned and documented new patient information in electronic health records for registration purposes
- Maintained confidentiality of personal and financial information, protecting patient rights and complying with HIPAA regulations
- Recorded patient and insurance payments, maintaining accurate financial records.
- Enhanced patient satisfaction by providing efficient registration and scheduling services.
- Streamlined front-desk operations for improved patient flow and reduced wait times.
- Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
- Increased accuracy in patient record-keeping through diligent data entry and regular database maintenance.
- Assisted in revenue cycle management by timely collecting co-payments, deductibles, and other financial responsibilities from patients.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Providing excellent customer service by promptly answering patient inquiries.
- Prepared patient identification band and completed admissions papers.
- Performed patient pre-admission, admission, transfer and discharge activities.
- Collected and validated patient demographics and insurance information.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
CASHIER
Lowes Home Improvement Stores
11.2021 - 08.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Beauty Advisor
Ulta Beauty Inc.
05.2021 - 10.2021
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Expanded clientele base by building strong relationships with customers through attentive listening and genuine care for their concerns.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Provided expert makeup application services for special events, ensuring client satisfaction through tailored looks that highlighted natural features.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Conducted regular cleaning duties to maintain a hygienic workspace compliant with industry standards.
- Maintained counter and display areas for cleanliness and organization.
- Processed payments, entering sales in register for prompt customer service.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
Beauty Advisor
Macys Department Store
02.2019 - 06.2020
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Provided expert makeup application services for special events, ensuring client satisfaction through tailored looks that highlighted natural features.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Addressed customer inquiries promptly and professionally, resolving issues efficiently while maintaining a courteous demeanor.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
- Conducted regular cleaning duties to maintain a hygienic workspace compliant with industry standards.
- Maintained counter and display areas for cleanliness and organization.
- Applied makeup and skincare products to customers following guidelines to enable testing of brand.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Managed efficient cash register operations.
CASHIER
Bed Bath & Beyond
10.2018 - 02.2019
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Processed refunds and exchanges in accordance with company policy.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Tallied cash drawer at beginning and end of each work shift.
CASHIER
Staples
08.2017 - 10.2018
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register to record transactions accurately and efficiently.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Performed cash, card and check transactions to complete customer purchases.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
Counselor
BNIA
07.2017 - 08.2017
- Fostered a supportive and inclusive environment for all campers, promoting teamwork and respect among peers.
- Enhanced camper experience by planning and executing diverse activities tailored to age groups and interests.
- Managed daily operations of camp programs, ensuring smooth transitions between activities and maintaining participant engagement throughout the day.
- Collaborated with fellow counselors to develop creative solutions for behavioral issues, resulting in improved camper conduct.
- Implemented safety protocols during recreational activities, reducing the risk of injuries among campers.
- Organized special events such as talent shows or field trips, creating memorable experiences for all participants.
- Maintained accurate records of camper attendance, medical information, and incident reports as required by regulatory standards.
- Served as a role model for younger staff members by consistently demonstrating professionalism in all aspects of camp operations.
- Increased camper satisfaction by consistently providing a high level of enthusiasm and energy throughout daily activities and special events.
- Worked with children of varying age, interest, skill, and developmental levels.
- Organized and guided group activities by leading, coaching, and participating with campers.
Education
Associate of Arts - Liberal Arts And Sciences
BOROUGH OF MANHATTAN COMMUNITY COLLEGE
New York, NY06.2021
High School Diploma -
PAUL ROBENSON
BROOKLYN, NY06.2017
Skills
- Freelance Makeup Artist
- Sales associate
- Beauty advisor
- Customer service
- Insurance Billing
- Customer Satisfaction
- Database Search and Data Entry Skills
- EPIC EMR
- Team Collaboration
- Front Desk Operations
References
References upon request.
Timeline
Patient Access Specialist
Atrium Health
08.2022 - 09.2023
CASHIER
Lowes Home Improvement Stores
11.2021 - 08.2022
Beauty Advisor
Ulta Beauty Inc.
05.2021 - 10.2021
Beauty Advisor
Macys Department Store
02.2019 - 06.2020
CASHIER
Bed Bath & Beyond
10.2018 - 02.2019
CASHIER
Staples
08.2017 - 10.2018
Counselor
BNIA
07.2017 - 08.2017
Associate of Arts - Liberal Arts And Sciences
BOROUGH OF MANHATTAN COMMUNITY COLLEGE
High School Diploma -
PAUL ROBENSON