Ariana Iraheta
Burke,VA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
Work History
Customer Service Specialist Head Cashier
Playa Bowls
Reston, VA
05.2024 - Current
- Greeted customers and responded to informational requests.
- Maintained cleanliness and presentation of stock room and production floor.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Informed customers of in-store promotions or pricing specials.
- Welcomed customers, offering assistance to help find store items.
- Maintained work area and kept cash drawer organized.
- Counted and balanced cashier drawers.
- Built and maintained productive relationships with employees.
- Answered phone calls to assist customers with questions and orders.
- Maintained current knowledge of store promotions to highlight sales to customers.
Customer Service Specialist
Chik-Fil-A
Burke, VA
07.2023 - Current
- Answered incoming customer inquiries regarding product and service information.
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Assisted in the preparation of food items according to recipes and instructions.
- Cleaned kitchen areas, equipment and utensils.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Served meals to customers in a friendly and courteous manner.
- Greeted customers upon arrival in the dining area.
- Delivered food orders promptly and accurately to guests tables.
- Prepared beverages such as coffee, tea, soda..
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Replenished condiments at customer tables as needed.
Customer Service Associate
Great Harvest Bread Co.
05.2021 - 07.2023
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Answered phone calls from customers promptly and courteously.
- Handled cash register operations accurately during peak times.
- Kept work area neat, clean, and well-stocked at all times.
Education
High School Diploma -
Robinson Secondary
Fairfax, VA06.2025
Skills
- Team Collaboration
- Guest Services
- Customer Service
- Cash Handling
- Payment Processing
- ID Verification
- Customer Assistance
- Payment Collection
Timeline
Customer Service Specialist Head Cashier
Playa Bowls
05.2024 - Current
Customer Service Specialist
Chik-Fil-A
07.2023 - Current
Customer Service Associate
Great Harvest Bread Co.
05.2021 - 07.2023
High School Diploma -
Robinson Secondary