Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ariana Jackson

Gardena,CA

Summary

Looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills with the ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Audience Coordinator

1iota Productions
03.2022 - Current
  • Coordinated audience logistics for live tapings, ensuring timely arrival and departure of attendees, resulting in a 20% reduction in wait times.
  • Handled day-of event challenges professionally and proactively ensured minimal disruptions while maintaining attendee satisfaction.
  • Organized and supervised audience check-ins, achieving 100% accuracy in ticket verification and seating assignments.
  • Trained new Audience Coordinators on best practices and standard operating procedures in order to maintain consistently high-quality service levels across the team.
  • Collaborated closely with security personnel to address any audience-related concerns or incidents promptly and professionally.
  • Enhanced audience engagement by efficiently coordinating seating arrangements and ensuring the comfort of attendees.
  • Developed and maintained relationships with VIP guests, enhancing their experience and resulting in a 30% increase in VIP attendance.
  • Assisted in the development of marketing strategies, contributing to a 10% increase in audience attendance over the fiscal year.
  • Collaborated with production teams to streamline audience flow, increasing studio audience capacity by 25%.


Customer Service Specialist

Optum
11.2021 - 03.2022
  • Managed a high volume of customer calls and emails, consistently meeting or exceeding a target of 80 calls and emails per day.
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Utilized a CRM system to document customer interactions, resulting in a 20% reduction in resolution times.
  • Identified and escalated complex issues to the appropriate department, ensuring timely resolution and improving overall customer experience.
  • Complied with company policies and procedures by encouraging positive and effective work environment among employees.
  • Overcame language barriers when necessary by utilizing translation tools or coordinating assistance from multilingual colleagues.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.

Education

Bachelor of Arts - Public Relations

Clark Atlanta University
Atlanta, GA
05.2020

Skills

  • Effective Multitasking
  • Decision-Making
  • Time management
  • Event Management
  • Proficient in MS Office (Word, Excel, Powerpoint, Outlook)
  • Strong ability to main confidentiality and diplomacy

Certification

Google Project Management - Coursera

Timeline

Audience Coordinator

1iota Productions
03.2022 - Current

Customer Service Specialist

Optum
11.2021 - 03.2022

Bachelor of Arts - Public Relations

Clark Atlanta University

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Ariana Jackson