Summary
Overview
Work History
Education
Skills
horseback riding
Languages
Timeline
Generic

Ariana Jenkins

Orlando,FL

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the retail and information industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

7
7
years of professional experience

Work History

Solutions Agent, Turbo Tax Program

Working Solutions
Texas City, TX
01.2021 - Current
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained up-to-date knowledge of product and service changes.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Met KPIs

Solutions Agent, Sabre Program

Working Solutions
Texas City, TX
07.2020 - 08.2021
  • Booked vacation stays
  • Navigated Windsurfer & Voice Agent
  • Increased efficiency and team productivity by promoting operational best practices.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Responded proactively and positively to rapid change.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Managed over 100 calls per day

CapTel Captionist
01.2018 - 05.2018
  • Aided hearing impaired & deaf clients by typing and re-voicing conversations for them to read with special phone equipment
  • Maintained call and caption quality of 95% or higher
  • Performed high quality captions for hearing disabled reading comprehension
  • Maintained excellent attendance record, consistently arriving to work on time
  • Handled 50 calls per day to address customer inquiries and concerns
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
  • Participated in team-building activities to enhance working relationships

Construction Bookkeeper/Administrative Assistant

S&L
03.2016 - 05.2017
  • Create d & closed 15 books per day for individual housing units
  • Daily correspondence to supply offices
  • Weekly correspondence with New York headquarters
  • Maintained office environment
  • Established efficient bookkeeping system for filing
  • Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding
  • Edited documents to improve accuracy of language, flow and readability

Customer Service Agent

Liveops
03.2013 - 01.2016
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Consistently met sales metrics

Education

Bachelor’s degree - French and an Education

University of Central Florida
Orlando, FL
12.2021

A.A. degree -

Broward College
Coconut Creek, FL
05.2017

High School Diploma -

Monarch High School
Coconut Creek, FL
05.2011

Bachelor of Arts - French Language And Literature

University of Central Florida
Orlando, FL
12.2021

Education Minor - Education

University of Central Florida
Orlando, FL
12.2021

Teaching English To Foreign Learners Certificate - Education

University of Central Florida
Orlando, FL
12.2021

Skills

  • Engagement//
  • America Reads work-study
  • Hillcrest Elementary French Language Instruction
  • Skills
  • Anticipate needs and fulfil them accordingly
  • Efficiency, time management and organisation
  • Customer Data Confidentiality
  • Building Customer Trust and Loyalty
  • Upbeat and Positive Personality
  • Issue and Complaint Resolution
  • Efficient and Detail-Oriented
  • Courteous with Strong Service Mindset

horseback riding

Experience equestrian since the age of 7, particularly with racking horses.

Languages

English
Native or Bilingual
French
Professional Working

Timeline

Solutions Agent, Turbo Tax Program

Working Solutions
01.2021 - Current

Solutions Agent, Sabre Program

Working Solutions
07.2020 - 08.2021

CapTel Captionist
01.2018 - 05.2018

Construction Bookkeeper/Administrative Assistant

S&L
03.2016 - 05.2017

Customer Service Agent

Liveops
03.2013 - 01.2016

Bachelor’s degree - French and an Education

University of Central Florida

A.A. degree -

Broward College

High School Diploma -

Monarch High School

Bachelor of Arts - French Language And Literature

University of Central Florida

Education Minor - Education

University of Central Florida

Teaching English To Foreign Learners Certificate - Education

University of Central Florida

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Ariana Jenkins