Ariana Johnson
Marion,VA
Summary
Personable and dedicated Customer Service Representative with extensive experience in the retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
Work History
Restaurant Team Member
Burger King
Marion, VA
07.2023 - 08.2023
- Assisted in taking customer orders and providing recommendations.
- Provided quality customer service with a friendly attitude.
- Communicated clearly with kitchen staff regarding order specifics.
- Stocked front-of-house supplies such as napkins, utensils, straws.
- Maintained cleanliness of dining area by wiping down surfaces, sweeping floors.
- Processed payments accurately and efficiently using POS system.
- Followed health code regulations when handling food items safely.
- Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.
- Provided exceptional service to high volume of daily customers.
Teacher Aide
Tender Tots Child Care Center
Marion, VA
01.2023 - 06.2023
- Maintained a safe and orderly learning environment for all students.
- Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
Cashier
Food City Pharmacy
Marion, VA
07.2022 - 01.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
High School Diploma -
Woodrow Wilson High School
Portsmouth, VA06-2016
Associate of Applied Science - Administrative Assistance and Secretarial Science
Virginia Highlands Community College
Abingdon, VASkills
- Operational standards
- Supply Restocking
- Verbal and written communication
- Guest experiences
- Cleaning and sanitizing
- Taking Orders
- Strong teamwork
- High-energy attitude
- Professional telephone demeanor
References
References available upon request.
Timeline
Restaurant Team Member
Burger King
07.2023 - 08.2023
Teacher Aide
Tender Tots Child Care Center
01.2023 - 06.2023
Cashier
Food City Pharmacy
07.2022 - 01.2023
High School Diploma -
Woodrow Wilson High School
Associate of Applied Science - Administrative Assistance and Secretarial Science
Virginia Highlands Community College