Ariana Johnson
Rome,NY
Summary
Proven leader in the food service industry, adept at driving sales growth and cost control at Teddy's Restaurant. Leveraged operations management and team development skills to enhance customer service and streamline operations. Achieved significant improvements in efficiency and profitability, demonstrating creativity and innovation in marketing and promotions. Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits.
Overview
18
18
years of professional experience
Work History
General Manager of Food Service
Teddy's Restaurant
10.2022 - Current
- Oversaw training of more than 15 team members.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Tracked food production levels, meal counts, and supply costs.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Developed unique events and special promotions to drive sales.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Assistant Manager
Dig Hospitality
06.2021 - 09.2022
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Server
California Dreaming Restaurant
04.2021 - 05.2021
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Front of House Manager
DIG Hospitality
07.2020 - 03.2021
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Performed cash handling activities and secured nightly bank deposits.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Developed unique events and special promotions to drive sales.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Shift Supervisor
Teddy's Restaurant
08.2016 - 03.2020
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Completed store opening and closing procedures and balanced tills.
- Completed cash and credit card transactions accurately using POS software.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Implemented policies and standard operating procedures for continuous improvement.
- Managed staff hiring, training and supervision.
- Collaborated with other leaders and executives to direct workflow and support operations.
Cashier
Panera Bread
04.2016 - 07.2016
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
- Processed refunds and exchanges in accordance with company policy.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
Cashier/Prepared Foods Team Member
Panera Bread
06.2014 - 05.2015
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
- Completed all hot and cold food assignments to meet deadlines for meal preparation.
- Prepared food items by following recipes and product directions.
- Maintained high level of efficiency in fast-paced work environment.
Server
Teddy's Restaurant
06.2006 - 10.2010
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Education
High School Diploma -
Rome Free Academy
Rome, NY06.2009
Skills
- Operations Management
- Sales Growth
- Cost Control
- Creativity and Innovation
- Marketing and Promotions
- Team Development
- Purchasing
- Staff Leadership
- Customer Service
- Sales Leadership
- Cost controls
Timeline
General Manager of Food Service
Teddy's Restaurant
10.2022 - Current
Assistant Manager
Dig Hospitality
06.2021 - 09.2022
Server
California Dreaming Restaurant
04.2021 - 05.2021
Front of House Manager
DIG Hospitality
07.2020 - 03.2021
Shift Supervisor
Teddy's Restaurant
08.2016 - 03.2020
Cashier
Panera Bread
04.2016 - 07.2016
Cashier/Prepared Foods Team Member
Panera Bread
06.2014 - 05.2015
Server
Teddy's Restaurant
06.2006 - 10.2010
High School Diploma -
Rome Free Academy
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