Ariana Jordan
Wichita,KS
Summary
Hard-working and looking to apply my education and experience to a job in a diverse field. Areas of proficiency include organizing, above average communication skill and, ability to work efficiently under pressure. Open minded and out going also loves working with others and sharing my knowledge and guiding individuals to a goal. I also thoroughly enjoy working in a team just as much as I enjoy working independently, through the years this has also opened me up to the joy of being a Trainer which is also one of my passions. Adaptable Quality Manager with a 7-year background in implementing and developing improvement processes through collaboration with cross-functional teams. First-rate computer, analysis and research skills. Specialties include achieving set targets, generating new strategies and maintaining accurate records.
Overview
7
7
years of professional experience
Work History
911 Call Taker
Sedgwick County
01.2024 - Current
- Enhanced caller experience by providing efficient and accurate information during emergency situations.
- Improved response times by effectively prioritizing urgent calls and dispatching the appropriate assistance.
- Maintained calm and professional demeanor while handling high-stress emergency situations, ensuring effective communication with callers.
- Assisted in saving lives by providing clear, concise pre-arrival instructions to callers during medical emergencies.
After hours Shift Lead
Buchanan Technologies
08.2023 - 01.2024
- As a shift lead I am responsible for a team of individuals as well as a set number of accounts and their ticketing systems
- I am also expected to take a certain number of calls and chats during my shifts so that I can make sure I stay familiar with all clients and databases
- While on the phone I am tasked to make sure I can open an accurate ticket while also documenting any troubleshooting steps while speaking with the customer in full detail
- We also strive to reach a resolution every call, however if we are unable to, it is my responsibility to escalate properly.
- Improved team efficiency by implementing new scheduling and task management strategies.
- Established positive rapport with customers and staff members alike through strong communication skills.
Photography Supervisor
Lifetouch
05.2020 - 07.2023
- As a photo supervisor I was in charge of a team of individuals assigned to a specific territory, my territory was western Kansas
- I oversaw the scheduling of all picture events, as well as all details leading to these events i.e
- Making sure my photographers had a proper understanding of what was expected of their pictures as an end result, making sure they had all the tools necessary including but not limited to equipment and paperwork as well as making sure they were a good fit to be working with kids
- This position required me to also be able to train how to interact with kids as well as what to expect and how to act when certain situations arise
- I was also expected to maintain a budget and keep up with expense reports while completed in all my day to day tasks.
- Enhanced photography team performance by implementing efficient workflow processes and providing regular feedback.
- Established strong relationships with clients, leading to repeat business and positive referrals.
- Enhanced product quality by conducting thorough inspections and identifying areas for improvement.
Behavioral Health Technician
KVC Hospitals
10.2021 - 01.2022
- Improved patient outcomes by implementing evidence-based behavioral interventions and strategies.
- Conducted assessments for accurate diagnoses, leading to the development of personalized treatment plans.
- Facilitated group therapy sessions, fostering a supportive environment for patients to share experiences and discuss coping strategies.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans addressing each patient''s unique needs.
Photographer
Lifetouch
08.2019 - 05.2020
- As a photographer I was expected to have all my equipment and to be at the school 1 hour prior to the school opening as well as to use the resources I was given by my company to contact the school to gain entrance
- Once in I would be tasked with getting my portable studio up and running in a timely manner so that we would start according to schedule
- While working here we were trained to get a picture that reflects a child's most positive expression which I was always praised on
- The minute I would be working with a child I would need to get them comfortable and to have them understand I offered a safe space for them to be who they were which was not always an easy task as I worked with kids from all walks of life, but became a passion in my time here at the company
- At the end of my day I would have to tear down my set and jet off to my next booking which was often a sports picture job where I would work with the kids one on one in posing and getting the best picture of them as well as working with the coaches and school to make sure we stayed on schedule so the teams could get back to training.
Trainer
Conduit Global
11.2018 - 04.2019
- I was tasked with setting up classes as well as preparing for them to start so I needed to be present before the building was even open
- I am experienced with running through learning materials and keeping a very tight schedule but still making sure the individuals in my class understand and are able to apply the material after they leave
- I would also be handling different personalities and adjusting to work with them on a daily basis both in person and over the computer
- I trained agents from all different walks of life in handling calls as well as chats and walking customers through their bills, and anything online they may not understand, as well as troubleshooting devices, service, and connection; all while building a good relationship with the customer.
Customer Service Specialist
Conduit Global
11.2017 - 11.2018
- On a daily basis I would be taking two online chats at a time and solving customers issues that would involve billing, service, or any sort of concerns that would make them unhappy with their service as a provider
- When I was not actively on chats I would assist other agents in getting the correct information and helping the customer come to an agreeable solution; all this had to be done efficiently in a chat while also building a relationship that they could apply later on to assist them in succeeding.
Order Services
QVC
09.2016 - 11.2017
- I received orders via phone and walked customers through placing orders on an online platform if needed
- I helped solve problems that many of the customers had by fixing orders and had to access as well as understand their issues in a timely manner to help solve the issue at hand.
Education
WTI / COMPTIA A
Wichita, KS01.2024
Butler Community College / Mortuary Science
Wichita, KS01.2024
Diploma -
Earl Warren High School
01.2016
Skills
- Performance Improvement
- Operations Monitoring
- Guest Service
- Work Delegation
- Conflict Resolution
- Team Motivation
- Software proficiency
- Staff motivation
- Scheduling expertise
- Team leadership
- Task prioritization
- Data analysis
- Quality control
- Technical knowledge
- Customer service focus
- Adaptability and flexibility
- Problem-solving abilities
- Employee training
- Equipment Troubleshooting
- Quality Inspections
- Policy and Procedure Enforcement
- Positive Attitude
Timeline
911 Call Taker
Sedgwick County
01.2024 - Current
After hours Shift Lead
Buchanan Technologies
08.2023 - 01.2024
Behavioral Health Technician
KVC Hospitals
10.2021 - 01.2022
Photography Supervisor
Lifetouch
05.2020 - 07.2023
Photographer
Lifetouch
08.2019 - 05.2020
Trainer
Conduit Global
11.2018 - 04.2019
Customer Service Specialist
Conduit Global
11.2017 - 11.2018
Order Services
QVC
09.2016 - 11.2017
WTI / COMPTIA A
Butler Community College / Mortuary Science
Diploma -
Earl Warren High School