Knowledgeable professional proficient in reviewing digital and physical data for risk and compliance issues. Highly analytical, organized and detail-oriented with excellent critical thinking skills.
Overview
15
15
years of professional experience
Work History
Compliance Manager/Production Coordinator
Continental Mortgage & Investment Corporation
10.2020 - Current
Work with customers to answer questions, process transactions, and resolve issues.
Devise and maintain compliance recordkeeping processes, including internal audits and preparing files for state examinations.
Improved loan processing efficiency by streamlining documentation and communication procedures.
Prepare comprehensive reports for management detailing key performance indicators related to loans processed, approved, denied, or withdrawn.
Carefully review initial loan setup to ensure accuracy and send out initial disclosures within regulatory timelines.
Property Manager
Self-employed
09.2008 - Current
Self-manage 3 rental properties that include 2 "Guest favorite" Airbnbs with 5-star ratings from 195 reviews.
Handle guest/tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Maintain accurate financial records.
Develop monthly, quarterly and annual profit and loss statements and balance sheets.
Owner & Lead Trainer
Keep It Cute Dog Training LLC
03.2015 - 09.2018
Utilized expertise in client coaching, operant conditioning, animal behavior, and clicker training to provide niche high-end dog training services.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Implemented marketing strategies to increase brand awareness and attract new customers.
Education
Bachelor of Arts - Communications Major, Spanish Minor
University of North Carolina At Wilmington
Wilmington, NC
05.1999
Skills
Remote Office Availability
Attention to Detail
Data Management & Evaluation
Compliance Monitoring
Internal Audits
MS Office
Customer Service
Fast Learner
Data Entry
Task Prioritization
Organization & Time Management
Proficient in Spanish
Timeline
Compliance Manager/Production Coordinator
Continental Mortgage & Investment Corporation
10.2020 - Current
Owner & Lead Trainer
Keep It Cute Dog Training LLC
03.2015 - 09.2018
Property Manager
Self-employed
09.2008 - Current
Bachelor of Arts - Communications Major, Spanish Minor
University of North Carolina At Wilmington
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