- Reading
- Cooking
- Hiking
- Fishing
- Stand-up Paddleboarding (SUP)
- Fundraising Events
- Participating in local clean-up initiatives
Ariana Knowles-Shaughnessy
Stuart,FL
Summary
Dynamic leader with a proven track record at Pelagic, adept in operations management and customer engagement. Excelled in boosting event sales revenue through innovative strategies and stellar customer service, enhancing client satisfaction. Skilled in team leadership and effective communication, fostering a culture of continuous improvement and development. Achieved significant brand exposure, demonstrating exceptional organizational skills and professionalism.
Overview
20
20
years of professional experience
Work History
Event Sales Manager
Pelagic
07.2021 - 11.2024
- Led pre-event planning meetings with employees and clients to establish clear goals and expectations before events commenced.
- Leveraged data-driven insights to inform strategic decision-making around pricing structures, promotional activities, and target markets for improved results.
- Streamlined internal processes for greater efficiency in managing event contracts, invoices, and payments.
- Collaborated with cross-functional teams, including marketing, operations, and finance to optimize event outcomes and profitability.
- Implemented innovative strategies to maximize event attendance, resulting in increased brand exposure and positive client feedback.
- Established long-term partnerships with key industry stakeholders that led to ongoing referrals and repeat business engagements.
- Increased event sales revenue by developing and maintaining strong relationships with clients.
- Enhanced client satisfaction by providing exceptional customer service throughout the entire sales process.
- Mentored junior team members on best practices in event sales management, fostering a culture of continuous growth and development within the team.
- Organized promotional events and interacted with community to increase sales volume.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Conducted post-event analyses to identify areas for improvement and implement necessary changes for future success.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
Personal Organizer
Self Employed
03.2021 - 09.2021
- Assisted clients in downsizing homes by determining essential items to keep and coordinating donation or disposal of unwanted possessions.
- Managed project timelines efficiently while ensuring successful completion of all organizing tasks within the agreed-upon timeframe.
- Provided ongoing support after initial organizing projects were completed to maintain progress and address any new challenges that arose over time.
- Revamped closet organization for improved accessibility, visibility, and wardrobe management.
- Maximized use of available storage in small living spaces by implementing creative solutions such as multifunctional furniture and vertical organization techniques.
- Developed strong relationships with clients by demonstrating empathy, understanding personal circumstances, and providing non-judgmental support during the organizing process.
- Reduced client stress levels by creating efficient and easy-to-maintain home organization solutions.
Sales Manager
Pelagic
02.2020 - 03.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Elevated brand visibility, coordinating with marketing to launch successful promotional campaigns.
- Built relationships with customers and community to establish long-term business growth.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Compiled and analyzed data to determine approaches to improve sales and performance.
Electrical Test & Production Technician
Infrared Associates
07.2016 - 02.2020
- Troubleshot equipment malfunctions quickly to minimize disruptions in production schedules.
- Assisted in quality control measures by performing routine inspections of products against established standards.
- Performed setup of production equipment to establish optimal performance.
- Performed regular calibration checks on instruments ensuring precision measurements throughout the production process.
- Inspected equipment and systems to identify issues, immediately reporting problems to repair technicians.
- Maintained accurate records of production data, enabling informed decision-making based on real-time insights.
- Increased workplace safety, conducting thorough hazard assessments and implementing corrective actions.
- Promptly documented and reported all defective equipment and hazardous conditions.
- Evaluated data from production runs, identifying trends and opportunities for improvement to optimize overall efficiency.
- Monitored inventory levels, ensuring adequate stock of raw materials and consumables for uninterrupted production operations.
- Managed multiple simultaneous projects effectively while ensuring deadlines were met consistently without compromising quality or productivity levels.
- Collaborated closely with cross-functional teams for seamless coordination of production activities and timely delivery of finished goods.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
Private Tutor
Self Employed
08.2015 - 07.2016
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Met with parents to discuss student progress and address concerns.
- Used positive reinforcement, repetition, and review to help students master challenging material.
- Empowered students with essential study skills such as note-taking, test preparation strategies, and effective research methods.
- Strengthened students'' critical thinking abilities by developing problem-solving exercises and activities.
- Built strong rapport with students through active listening, empathy, and genuine interest in their success.
Teacher
The Pine School
08.2012 - 08.2015
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
- Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
- Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
- Served on school committees focused on curriculum development, teacher evaluations, or community outreach initiatives to contribute positively to the overall school climate.
- Enhanced students' critical thinking and problem-solving skills through project-based learning.
- Promoted digital literacy by integrating technology into curriculum.
- Increased parental involvement in students' education by organizing regular communication and events.
Teacher
Ministry Of Education
08.2004 - 06.2012
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Implemented reading and writing workshops to increase student literacy and support school reading programs.
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Fostered student curiosity and interest through creative hands-on activities.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
Education
Bachelor of Education - Elementary Education
College of The Bahamas
Nassau, The Bahamas04-2004
Skills
- Customer engagement
- Social media marketing
- Time management
- Customer service
- Detail-oriented
- Problem-solving
- Operations management
- Professionalism
- Multitasking Abilities
- Organizational skills
- Team leadership
- Effective communication
Interests
Timeline
Event Sales Manager
Pelagic
07.2021 - 11.2024
Personal Organizer
Self Employed
03.2021 - 09.2021
Sales Manager
Pelagic
02.2020 - 03.2021
Electrical Test & Production Technician
Infrared Associates
07.2016 - 02.2020
Private Tutor
Self Employed
08.2015 - 07.2016
Teacher
The Pine School
08.2012 - 08.2015
Teacher
Ministry Of Education
08.2004 - 06.2012
Bachelor of Education - Elementary Education
College of The Bahamas
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