Ariana LaRe
West Jordan,UT
Summary
Detail-oriented Patient Access Supervisor with extensive medical services background and strong work ethic. Managed 25+ team members coordinating tertiary-level medical referrals for patients. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.
Overview
8
8
years of professional experience
Work History
Patient Access Supervisor
Sutter Health
02.2022 - Current
- Championed a culture of continuous improvement by encouraging staff members to share ideas and suggestions that could enhance overall departmental performance or patient satisfaction rates.
- Implemented performance metrics to track department productivity, identifying areas for improvement and driving overall efficiency gains.
- Reduced employee turnover rate by fostering a positive work environment and providing ongoing support for professional development opportunities.
- Developed a comprehensive training program for new employees, ensuring thorough understanding of job responsibilities and hospital policies.
Senior Customer Service Agent
Sutter Health
05.2021 - 02.2022
- Promptly responded to inquiries and requests from patients and clinicians.
- Enhanced customer satisfaction by efficiently resolving complex issues and addressing concerns.
- Increased efficiency and team productivity by promoting operational best practices.
- Cross-trained and provided backup support for organizational leadership.
- Responded proactively and positively to rapid change.
Customer Service Agent
Sutter Health
08.2018 - 05.2021
- Provided excellent customer care by promptly answering calls, scheduling patient appointments, completing registration, and submitting medication requests to clinicians while adhering to HIPAA compliance.
- Developed highly empathetic patient relationships and earned reputation for exceeding service standard goals.
- Actively sought opportunities for continuous learning, attending workshops and trainings geared towards enhancing professional competencies.
- Assisted in training new hires, sharing best practices for effective customer service delivery.
Kitchen Manager
Chipotle Restaurant
01.2016 - 08.2018
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
Bachelor of Science - Health Administration
Western Governors University
Salt Lake City, UT02.2025
Skills
- Insurance Verification
- Project Oversight
- Customer Service
- Relationship Building
- Referral Coordination
- Epic Systems
- Schedule Management
- Multidisciplinary team collaboration
- Patient Advocacy
- Performance monitoring
Timeline
Patient Access Supervisor
Sutter Health
02.2022 - Current
Senior Customer Service Agent
Sutter Health
05.2021 - 02.2022
Customer Service Agent
Sutter Health
08.2018 - 05.2021
Kitchen Manager
Chipotle Restaurant
01.2016 - 08.2018
Bachelor of Science - Health Administration
Western Governors University