Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ariana Leek

Glendale,AZ

Summary

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.

Overview

7
7
years of professional experience

Work History

Cashier

Pet Smart Stores
Phoenix, AZ
05.2023 - Current
  • Provided excellent customer service while promoting loyalty programs to increase sales potential
  • Worked closely with front-end staff to assist customers
  • Resolved customer complaints professionally in accordance with company policy
  • Processed sales transactions to prevent long customer wait times
  • Learned roles of other departments to provide coverage and keep store operational
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity
  • Issued receipts, refunds, credits or change due to customers
  • Processed returns and exchanges of merchandise in accordance with store policies
  • Greeted customers promptly and responded to questions
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.

Customer Service Associate

Fry's Food
Phoenix, AZ
08.2018 - 05.2023
  • Resolved customer inquiries in a timely manner
  • Followed policies and procedures to meet or exceed established performance requirements
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints
  • Trained new hires on products and services, best practices, and protocols to reduce process gaps
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders
  • Updated system with order specifics and customer details, preferences, and billing information.

Online Grocery Associate

Fry's Food
Phoenix, AZ
08.2018 - 05.2023
  • Demonstrated great teamwork skills with staff members involved in production and transport
  • Kept work areas clean, neat and organized for optimal productivity and worker safety
  • Greeted customers upon arrival and provided assistance with their ClickList orders
  • Operated cash register when necessary to complete transactions for customers who chose to pay in-store instead of online
  • Checked customer identification at point of sale when required due to age restrictions on certain products
  • Assisted customers in navigating the ClickList website, including selecting items, modifying order details, and submitting payment information
  • Provided excellent customer service by responding to inquiries in a timely manner via phone
  • Followed food safety guidelines when handling perishable goods such as dairy, meat, seafood
  • Packed products into designated boxes, taking care to protect items from damage or shifting during transport
  • Tracked outgoing orders to provide shipping status to customers
  • Communicated any product shortages or discrepancies between physical stock count and records on the system promptly.

Education

High School Diploma -

Sunrise Mountain High School
Peoria, AZ
05.2020

Skills

  • Sales
  • POS Systems
  • Cash Handling
  • ID Verification
  • Liquor Law Compliance
  • Customer Relations
  • Conflict Resolution
  • Loss Prevention
  • Product Knowledge
  • Proficient in computer software
  • Staff Training
  • Time management
  • Organization
  • Written and verbal communication

Timeline

Cashier

Pet Smart Stores
05.2023 - Current

Customer Service Associate

Fry's Food
08.2018 - 05.2023

Online Grocery Associate

Fry's Food
08.2018 - 05.2023

High School Diploma -

Sunrise Mountain High School

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Ariana Leek