Ariana Lopez
Las Vegas,Nevada
Summary
Accomplished Sales Agent with extensive experience meeting aggressive sales goals. Skilled at building lasting relationships with customers and internal suppliers.
Overview
13
13
years of professional experience
Work History
Warehouse Team Leader
ShipMonk
Las Vegas, NV
02.2023 - Current
- Placed products on conveyors for final wrapping and shipment.
- Used computer and company software to enter shipment and inventory records.
- Palletized boxes to increase movement and shipment efficiency.
- Removed damaged products from outgoing shipments during final inspections.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
- Packaged items with appropriate materials to prevent damage during shipping.
- Increased productivity through cross-training and thorough training of both current employees and new hires.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Cooperated with other departments throughout organization when needed in order to achieve desired results.
- Maintained compliance with OSHA regulations in regards to workplace safety standards.
Insurance Agent
Freeway Insurance
08.2019 - 12.2021
- Upsold additional products and services after determining the needs and requirements of the customer
- Maintained a consistent, positive attitude toward customer, peers, and other employees even in high-stressed situations
- Improved the reputation of my insurance agency by accommodating requests and looking for ways to add value
- Built relationships with clients and provided excellent service
- Filled out coverage applications in order to get underwriting approvals
- Identified problems and took the necessary steps to resolve them quickly
- Assessed existing coverage and aligned new products and services with long-term goals to determine financial needs
- Promoted the company as a superior provider dedicated to the needs and satisfaction of customers
- Approached potential clients using direct marketing strategies such as emails and phone contacts, which resulted in a 30% increase in sales.
Warehouse Associate
Fedex Ground
11.2018 - 08.2019
- Improved the efficiency of material delivery processes and reduced downtime
- Staged products between receiving, storage, and shipping areas to accurately transfer items
- Ensured that order and shipment forms, inventory documentation, and customer records were accurate and up to date
- Was in charge of receiving, storing, and shipping goods and materials
- Rotated goods in inventory using the 'first in, first out' method to keep shelves organized and well-stocked
- Kept warehouse clean and organized to maximize team efficiency and productivity
- Gained in-depth understanding of product information and was able to provide knowledgeable responses to a variety of questions.
Call Center Associate
Alorica
10.2014 - 05.2015
- Educated customers on billing, payment processing, and customer service policies and procedures
- Assisted customers' requests for products, services, and company information were handled by me
- Continually improved my sales abilities and product knowledge in order to provide excellent service and meet quotas
- Promoted available products and services to customers during service, account management, and order calls.
Floor Supervisor
Cleaning Authority
11.2010 - 02.2014
- Responsible for handling homeowner's house keys and collecting payments
- Responsible for keeping inventory of cleaning supplies
- Was in charge of overseeing employee performance, resolving issues, and increasing efficiency in order to meet productivity goals
- Had meetings with management to go over work plans and make improvements
- Was responsible for transporting employees safely from one house to another in a timely manner.
Education
Some College (no degree) - General Studies
College of Southern Nevada
03.2017
High School Diploma -
Desert Rose High School
05.2009
Skills
- Bilingual
- Complex problem solving
- Exceptional workflow management
- Organized and self motivated
- Adaptable
- Customer Service Skills
- Data Entry
- Negotiation Skills
- Quality Assurance
- Complaint Resolution
- Customer Retention
- Telephone Etiquette
- Upselling
- Client Account Management
- Contract Preparation
- Payment Processing
- Sales Development
- Inventory Control
- Positive and Professional
- Written and Oral Communication Skills
- Negotiation Tactics
- Money Handling
Timeline
Warehouse Team Leader
ShipMonk
02.2023 - Current
Insurance Agent
Freeway Insurance
08.2019 - 12.2021
Warehouse Associate
Fedex Ground
11.2018 - 08.2019
Call Center Associate
Alorica
10.2014 - 05.2015
Floor Supervisor
Cleaning Authority
11.2010 - 02.2014
Some College (no degree) - General Studies
College of Southern Nevada
High School Diploma -
Desert Rose High School