Ariana Lopez
Summary
Accomplished sales agent with extensive experience meeting aggressive sales goals. Skilled at building lasting relationships with clients. Great communication skills and strategic thinking is essential when it comes to excelling in customer satisfaction. Highly competitive and exceptional work ethic. Fluent in English and Spanish. Dependable and flexible with excellent time management. Adaptable learning individual with positive outlook and self-motivated.
Overview
6
6
years of professional experience
Work History
Warehouse Team Leader
ShipMonk
02.2023 - Current
- Increased productivity through cross-training and thorough training of both current employees and new hires.
- Improved warehouse efficiency by implementing effective team management strategies and workflow processes.
- Cooperated with other departments throughout organization when needed in order to achieve desired results.
Insurance Agent
Freeway Insurance
08.2019 - 12.2022
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Approached potential clients using direct marketing strategies such as emails and phone contacts, which resulted in a 30% increase in sales.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
Call Center Representative
Alorica
11.2018 - 08.2019
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Continually improved my sales abilities and product knowledge in order to provide excellent service meet quotas.
- Promoted available products and services to customers during service, account management, and or calls.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
Education
No Degree - General Studies
College of Southern Nevada
Las Vegas, NV03.2017
High School Diploma -
Desert Rose High School
Las Vegas, NV05.2009
Skills
- Closing Techniques
- Objection handling
- Building rapport
- Data Entry
- CRM Software
- Adaptable
- Complex problem solving
- Customer Retention
- Contract Preparation
- Bilingual
- Call Center Operations
- Documentation
Timeline
Warehouse Team Leader
ShipMonk
02.2023 - Current
Insurance Agent
Freeway Insurance
08.2019 - 12.2022
Call Center Representative
Alorica
11.2018 - 08.2019
No Degree - General Studies
College of Southern Nevada
High School Diploma -
Desert Rose High School
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