Ariana Love
Jonesboro,AR
Summary
Proven track record in enhancing customer loyalty and employee retention, notably at Continuum Global Solutions. Expert in leveraging critical thinking and customer service skills to resolve complex issues, leading to significant improvements in client satisfaction and operational efficiency. Spearheaded innovative training programs, driving a culture of continuous learning and development.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Continuum Global Solutions
02.2020 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Human Resources Associate
Bright Glade Health and Rehabilitation
03.2017 - 12.2019
- Enhanced employee retention by implementing effective onboarding processes and conducting regular follow-up meetings.
- Reduced time spent on repetitive tasks through automation of HR processes, allowing more focus on strategic initiatives.
- Assisted in maintaining compliance with labor laws, reducing potential risks of fines or lawsuits against the company.
- Handled sensitive information discreetly while maintaining confidentiality and trust amongst employees.
Lead Trainer
Hyve Solutions
02.2014 - 03.2017
- Increased employee retention rates by providing ongoing support and mentorship to new hires during their onboarding process.
- Managed a team of trainers, effectively delegating tasks and monitoring performance to maintain high-quality training delivery.
- Championed a shift towards blended learning approaches that combined face-to-face instruction with digital tools for an enhanced learning experience.
- Promoted a culture of continuous learning within the organization by regularly sharing industry trends and best practices among colleagues.
- Improved employee skill sets by developing comprehensive training programs tailored to individual needs.
- Teamed with Number managers to brainstorm ways to enhance and improve training effectiveness.
Education
No Degree -
Kipp Delta Collegiate
Memphis, TN05.2013
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
Timeline
Customer Service Representative
Continuum Global Solutions
02.2020 - 08.2024
Human Resources Associate
Bright Glade Health and Rehabilitation
03.2017 - 12.2019
Lead Trainer
Hyve Solutions
02.2014 - 03.2017
No Degree -
Kipp Delta Collegiate