Summary
Overview
Work History
Education
Skills
Certification
Languages
Languages
Timeline
Generic

ARIANA MACHADO

Kissimmee,USA

Summary

Energetically leveraged patient counseling and problem-solving skills at Orlando Health, enhancing patient understanding and safety. Demonstrated reliability and relationship building, effectively managing high-volume calls at Map Communications INC. Achieved significant improvements in customer service and inventory management, showcasing a blend of hard and soft skills that are critical for a Registered Pharmacy Technician.a background in patient counseling and customer service.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Cigna Healthcare
Orlando, FL
11.2024 - Current
  • Assisted members with inquiries regarding benefits, claims, authorizations, and coverage details.
  • Handled high call volumes while maintaining professionalism, accuracy, and empathy.
  • Resolved escalated issues by collaborating with internal departments to ensure timely solutions.
  • Educated members on healthcare resources, tools, and preventive care options.
  • Documented all interactions in compliance with HIPAA and company standards.

Registered Pharmacy Technician

Orlando Health
Orlando, FL
01.2024 - 11.2024
  • Counseled patients on proper use of their medications as well as potential side effects or interactions.
  • Assisted customers with questions regarding prescriptions and over-the-counter medications.
  • Verified accuracy of medication labels prior to patient pick up.
  • Developed an understanding of HIPAA regulations related to patient privacy rights.
  • Provided customer service by answering phones, greeting patients, and addressing inquiries in a professional manner.
  • Successfully completed tasks assigned by pharmacists such as inventory management and restocking shelves.
  • Input patient and prescription information to produce product labels and assist in prescription filling process.
  • Stocked and replenished shelves to remove out-of-date items from inventory.
  • Used aseptic technique to transfer medication from vials to sterile, disposable syringes.
  • Delivered medications and pharmaceutical supplies to patients, nursing stations and surgery.

Registered Pharmacy Technician

Publix
Kissimmee, FL
08.2023 - 01.2024
  • Mixed pharmaceutical preparations, according to written prescriptions.
  • Operated cash register to accept payment from customers.
  • Received written prescriptions and refill requests and verified that information is complete and accurate.
  • Assisted customers by answering simple questions, locating items and referring them to pharmacist for medication information.
  • Rotated shelves to check for and dispose of expired medications.
  • Coordinated with prescriber or pharmacist to clarify issues or problems with dosing or instructions.
  • Reported prescription errors to pharmacist on duty.

Call Center Representative

Map Communications INC
Orlando, FL
07.2022 - 07.2023
  • Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding.
  • Managed difficult situations calmly and effectively while maintaining a positive attitude towards customers.
  • Proficiently handled high call volumes while maintaining quality service standards.
  • Listened to feedback from call manager and implemented changes in future calls.
  • Anticipated customer concerns on calls by providing additional information.
  • Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.

Customer Service Cashier

Publix
Kissimmee, FL
03.2021 - 06.2022
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Performed store opening and closing duties as required.
  • Built positive relationships with customers by providing friendly and helpful service.
  • Answered incoming calls promptly and professionally following established guidelines.
  • Informed customers of special promotions, loyalty programs, and discounts.
  • Followed all safety protocols while handling money.
  • Trained new cashiers in the use of cash registers and processing payments.
  • Verified age requirements for certain products when necessary.

Sales Floor

Marshalls
Kissimmee, FL
11.2020 - 03.2021
  • Operated cash register effectively during peak business hours.
  • Performed inventory control tasks such as restocking shelves, reorganizing displays, and removing outdated merchandise.
  • Built strong relationships with customers through friendly interactions and attentive listening.
  • Resolved conflicts between customers or coworkers diplomatically while upholding company policies.
  • Cross-trained to assist with cash register operations, customer service and stock replenishment.
  • Trained new employees on proper customer service and sales techniques.
  • Opened and closed cash registers, balanced cash drawers, and made deposits.
  • Cleaned shelves, counters, and tables.
  • Arranged and displayed merchandise to promote sales.
  • Answered questions regarding store and merchandise.
  • Greeted customers and ascertained what each customer wanted and needed.

Education

High School Diploma -

Gateway High School
Kissimmee, FL
05.2021

Skills

  • Patient Counseling
  • Reliability
  • Relationship Building
  • Active Listening
  • Problem-solving aptitude
  • HIPAA compliance
  • Data entry

Certification

  • Registered Pharmacy Technician
  • BLS Certified

Languages

Spanish, Native

Languages

Spanish
Native/ Bilingual

Timeline

Customer Service Representative

Cigna Healthcare
11.2024 - Current

Registered Pharmacy Technician

Orlando Health
01.2024 - 11.2024

Registered Pharmacy Technician

Publix
08.2023 - 01.2024

Call Center Representative

Map Communications INC
07.2022 - 07.2023

Customer Service Cashier

Publix
03.2021 - 06.2022

Sales Floor

Marshalls
11.2020 - 03.2021

High School Diploma -

Gateway High School

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