Ariana Manforte
Danbury
Summary
Motivated business student pursuing an Associate’s degree, with hands-on experience in administrative support, customer service, and case work. Strong organizational, communication, and time-management skills, with the ability to work efficiently in fast-paced environments.
Overview
3
3
years of professional experience
Work History
City Homeless Shelter Supervisor
Association of Religious Communities
Danbury
06.2024 - Current
- Supervised daily operations of shelter, ensuring safety and compliance.
- Managed intake process for new residents, facilitating proper documentation.
- Resolved conflicts among residents, fostering a supportive environment.
- Maintained accurate records of resident services and interactions.
- Coordinated schedules for staff and volunteers, optimizing resource allocation.
- Ensured all supplies were stocked and ready for use at all times.
- Maintained accurate records of all shelter activities.
- Monitored the daily operations of the shelter.
- Developed and implemented shelter policies and procedures.
- Trained new staff on relevant protocols and procedures pertaining to their roles within the organization.
Sales Associate
Finish Line
Danbury
06.2024 - Current
- Assisted customers with product selection and provided product knowledge.
- Maintained store presentation by organizing merchandise and ensuring cleanliness.
- Processed transactions quickly and accurately at the register.
- Collaborated with team members to meet daily sales goals and improve service.
- Handled customer inquiries and resolved issues effectively and promptly.
- Educated customers on promotions, programs, and loyalty rewards offered by the store.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Worked with fellow sales team members to achieve group targets.
- Maintained cleanliness of store environment including floors, windows, displays.
- Provided accurate information about products, prices and services.
- Built and maintained relationships with peers and upper management to drive team success.
Team Member
Dunkin' Donuts
Danbury
04.2023 - 09.2023
- Operated cash register, processed payments, and handled customer transactions.
- Maintained cleanliness of dining area and food preparation surfaces.
- Assisted in inventory management and restocked supplies as needed.
- Collaborated with team members to ensure timely order fulfillment.
- Engaged with customers to enhance their experience and address inquiries.
Sales Associate
Marshalls
Danbury
08.2022 - 04.2023
- Attended weekly team meetings to review performance goals and objectives.
- Described merchandise and explained use, operation and care.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Processed returns, exchanges, and refunds in accordance with company policies.
Education
Monroe University
New Rochelle, NYSome College (No Degree) - Business
Naugatuck Valley Community College
Waterbury, CTSkills
- Customer service
- Time management
- Verbal and written communication
- Customer relationship management
- Effective communication
- Teamwork and collaboration
- Reading comprehension skills
- Problem solving
Timeline
City Homeless Shelter Supervisor
Association of Religious Communities
06.2024 - Current
Sales Associate
Finish Line
06.2024 - Current
Team Member
Dunkin' Donuts
04.2023 - 09.2023
Sales Associate
Marshalls
08.2022 - 04.2023
Monroe University
Some College (No Degree) - Business
Naugatuck Valley Community College